Salesforce Business Analyst

Tata Consultancy Services; Nagpur District; On-site; INR 600,000 - 900,000; Full time

Job summary

Tata Consultancy Services in India seeks a Salesforce Business Analyst to drive requirements gathering, translate business needs into user stories, and ensure alignment across Sales Cloud, Service Cloud, Automotive Cloud, and Agentforce.

You will map AsIs/ToBe processes, coordinate UAT, collaborate with architects and developers, and lead stakeholder communication, demos, and change management to enable successful go-live and adoption.

Qualifications

• Experience leading requirements discovery workshops.
• Translate requirements into user stories with acceptance criteria.
• Familiar with Salesforce platform features, automation, and flows.

Responsibilities

• Lead discovery workshops and convert outcomes into detailed user stories.
• Document AsIs and ToBe processes aligned with Salesforce capabilities.
• Support configuration tasks and collaborate with technical teams.
• Lead UAT planning, defect tracking, and sign-off.
• Coordinate stakeholder communication, demos and validation updates.

Skills

Requirements gathering

Process mapping

UAT coordination

Stakeholder management

Education

Salesforce Admin ADM 201

Salesforce Business Analyst Certification

Service Cloud Consultant

Sales Cloud Consultant

Tools

Salesforce Sales Cloud

Salesforce Service Cloud

Salesforce Automotive Cloud

Agentforce

Job description

Role & responsibilities

1. Requirements Gathering and Analysis:

• Lead structured discovery workshops to capture and analyse functional and nonfunctional business requirements.
• Translate requirements across Sales Cloud, Service Cloud, Automotive Cloud, and Agentforce workstreams into detailed user stories, process flows, and acceptance criteria.
• Maintain a comprehensive requirements traceability matrix to ensure endtoend alignment throughout the delivery lifecycle.
• Identify requirement gaps, inconsistencies, or constraints, and resolve them in partnership with Solution Architects and Technical Leads.

2. Process Mapping and Optimisation:

• Document AsIs business processes and design ToBe processes aligned with Salesforce platform capabilities.
• Identify opportunities for automation and recommend Salesforcenative solutions such as Flows, Approval Processes, and Macros.
• Facilitate process improvement discussions to ensure Salesforce adoption delivers measurable operational value.

3. Salesforce Functional Expertise:

• Demonstrate strong functional understanding of Sales Cloud, Service Cloud, and Automotive Cloud objects, configuration capabilities, and standard features.
• Support configuration tasks including page layouts, validation rules, record types, assignment rules, and picklist updates.
• Collaborate closely with technical teams to accurately convey functional intent behind customisation needs.
• Maintain awareness of Agentforce and Salesforce AIpowered features to help align business expectations with platform capabilities.

4. User Acceptance Testing (UAT) Coordination:

• Lead UAT planning and execution, including test case creation, test script development, and business user coordination.
• Maintain structured defect logs and track retesting cycles through to closure.
• Obtain formal business signoff and ensure test outcomes support golive readiness.

5. Stakeholder Communication and Reporting:

• Serve as the central liaison between business stakeholders and the delivery team throughout all phases of the project.
• Prepare and deliver sprint demos, status reports, requirement clarifications, and validation updates.
• Maintain organised documentation across collaboration platforms such as SharePoint or Confluence.

6. Training and Change Management Support:

• Support the development of training content, user guides, and quickreference materials for end users.
• Assist in performing change impact assessments and execution of change management strategies.
• Facilitate enduser training and provide handson support during hypercare and early adoption phases.

7. Certifications:

• Required: Salesforce Administrator (ADM 201).
• Preferred: Salesforce Business Analyst Certification, Service Cloud Consultant, Sales Cloud Consultant.