Salesforce Business Analyst

Dotsquares; Jaipur; On-site; INR 1,800,000 - 2,600,000; Full time

Job summary

Dotsquares Jaipur is seeking an experienced Business Analyst with a strong Salesforce focus to gather and translate business needs into BRDs, FRDs, and user stories. You will work closely with Salesforce Developers, Admins, and Architects to ensure solutions meet objectives.

The role requires excellent communication, stakeholder management, and hands-on experience with UAT, backlog grooming, and agile ceremonies.

Qualifications

• 5+ years of experience as a Business Analyst, with at least 3 years focused on Salesforce.
• Strong understanding of Salesforce features including Sales Cloud and Service Cloud.
• Experience creating BRDs, FRDs, user stories, and process maps.
• Familiarity with Agile/Scrum methodologies.
• Excellent communication and stakeholder management skills.
• Hands-on experience writing user stories, functional specs, and UAT plans.
• Experience with Jira, Confluence, or Azure DevOps.
• Ability to communicate with both technical and non-technical audiences.

Responsibilities

• Gather, document, and analyse business requirements from stakeholders across departments.
• Conduct discovery sessions to understand pain points and existing workflows.
• Translate needs into BRDs, FRDs, process flows, and user stories with defined acceptance criteria.
• Collaborate with Salesforce Developers, Admins, and Architects to ensure technical design aligns with business objectives.
• Translate business needs into clear user stories, use cases, and functional specifications for Salesforce solutions.
• Collaborate with Salesforce developers, admins, and architects to ensure successful solution delivery.
• Assist with backlog grooming, sprint planning, and UAT testing.
• Facilitate workshops, stakeholder meetings, and requirement validation sessions.
• Create process flows, data models, and mockups to support solution design.
• Develop training materials and conduct user training when needed.
• Monitor postimplementation adoption and gather feedback for continuous improvement.
• Stay up to date on Salesforce platform enhancements and recommend relevant improvements.

Skills

Business Analysis

Stakeholder Management

Communication

User Stories

Documentation

Agile/Scrum

Facilitation

Workshops

Tools

Sales Cloud

Service Cloud

Reports & Dashboards

Flows & Automation

Jira

Confluence

Azure DevOps

Salesforce

Job description

Requirements

5+ years of experience as a Business Analyst, with at least 3 years focused on Salesforce.

Strong understanding of Salesforce features, including Sales Cloud, Service Cloud, Reports/Dashboards, Flows, and automation tools.

Ability to create detailed documentation: BRDs, FRDs, user stories, process maps.

Familiarity with Agile/Scrum methodologies.

Excellent communication and stakeholder management skills.

Handson experience in writing user stories, functional specifications, and UAT plans.

Familiarity with Agile/Scrum methodologies and tools such as Jira, Confluence, or Azure DevOps.

Exceptional communication and facilitation skills to interact with both technical and non-technical audiences.

Experience conducting stakeholder interviews, workshops, and design walkthroughs.

Strong documentation and presentation skills (PowerPoint, Excel, Visio/Lucid chart, Word)

Key Responsibilities

Gather, document, and analyse business requirements from stakeholders across departments.

Conduct detailed discovery sessions with stakeholders to understand pain points, workflows, goals, and existing system challenges.

Translate business needs into wellstructured BRDs, FRDs, process flows, and user stories with clearly defined acceptance criteria.

Collaborate with Salesforce Developers, Admins, and Architects to ensure that technical design aligns with business objectives.

Translate business needs into clear user stories, use cases, and functional specifications for Salesforce solutions.

Collaborate with Salesforce developers, admins, and architects to ensure successful solution delivery.

Assist with backlog grooming, sprint planning, and UAT testing.

Facilitate workshops, stakeholder meetings, and requirement validation sessions.

Create process flows, data models, and mockups to support solution design.

Develop training materials and conduct user training when needed.

Monitor postimplementation adoption and gather feedback for continuous improvement.

Stay up to date on Salesforce platform enhancements and recommend relevant improvements.