GN-I&E- Comms and Media Non Networks

Accenture in India; Bengaluru; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Accenture seeks an experienced professional to lead and deliver complex Telecom domain initiatives in India, spanning CRM, BSS, OSS, and digital transformation. The role covers strategy, process design, and program governance for CSPs worldwide.

You will manage cross-functional teams in Bengaluru, Gurgaon, and Pune, drive client engagements, develop value-based proposals, and mentor junior staff to strengthen the practice.

Qualifications

• Degree in business or engineering with telecom domain knowledge.
• Experience leading consulting projects for CSPs globally.
• Strong analytical and problem-solving skills.
• Excellent stakeholder management and communication.

Responsibilities

• Deep expertise in one or more Telecom Domains.
• Lead delivery of small to medium-size teams on consulting projects.
• Lead innovation transformation programs and process enablement.
• Support global sales and draft proposals as domain expert.
• Develop assets, methodologies, and white papers for the team.
• Engage with stakeholders independently across projects.
• Drive change aligned with client business strategy.
• Coordinate with teams to create consensus-driven deliverables.
• Track metrics and contribute to practice development.

Skills

BSS & Telco domains

Strategic transformation

Cloud deployment strategy

Project governance

BSS/OSS knowledge

Leadership & stakeholder mgmt

Communication & presentation

Structured problem solving

Cross-cultural teamwork

Telecom industry experience

Education

MBA (Tier 1/2)

Engineering degree

Tools

JIRA

Confluence

Rally

MS Projects

VersionOne

Job description

• Job Title - BSS modules and Telco Journeys such as CRM, Order Management, Billing, Mediation, Provisioning, Collections, Channels, Revenue Assurance Customer Care, Lead to Cash etc. Level Analysts & Consultant Entity S&C GN- Non Network

Location: Bangalore/ Gurgaon

Must have skills:

Skills in one or more Telecom areas

• Should have an excellent knowledge on various BSS modules and Telco Journeys such as CRM, Order Management, Billing, Mediation, Provisioning, Collections, Channels, Customer Care, Lead to Cash etc.
• Digital Transformation - Proven experience in Strategy, Innovation and Digital initiatives across Digital Maturity models, CSPs Operating model, Innovation Barometers, Intelligent operations for CSPs and other related areas
• Cloud BSS - Determine the appropriate Cloud deployment model & design BSS journey to cloud strategies engineered to accelerate ROI and performance. Good to have knowledge of tools like AWS, Azure, SFDC, etc.
• Business Strategy - Leading/managing strategic initiatives and develop project plans, frame and conduct insightful analyses, identify solutions, and develop business cases and implementation plans for CSPs across the globe
• Transformation & Project Governance - Drive profitability and continued success though managing service quality, cost and leadership of the people delivering services across projects/ programs/portfolios of all scale
• BSS COTS products – exp in Amdocs,Ericsson,Netcracker,Subex etc..
• Fmiliar with the latest automation technologies
• Communication and Presentation - Plan and deliver well-structured oral and written communications
• Structured Problem Solving - Help identify and structure key client challenges into hypotheses and conduct analyses to address the challenges
• Stakeholder Management - Manage mid-level to senior client leadership and lead conversations
• Impeccable team management skills with an ability to engage effectively with multiple stakeholders
• Cross-cultural competence with an ability to thrive in a dynamic environment
• MBA from a Tier 1 and Tier 2 school and Engineering from Tier 1 school or rich relevant industry experience
• At least 1-7 years of progressive business and/or telecom and consulting experience
• Knowledge of Telco BSS/OSS stack, its various components, and interactions / flows
• Strong telecom industry background experience and knowledge of BSS processes for B2C and B2B areas
• Knowledge of telecom products across wireline, wireless and Enterprise domains

Good to have skills:

• Should have understanding of lean concepts and hands-on experience in delivering technology-driven business transformation projects using agile practices such as Scrum, Kanban, SAFe, etc.
• Experience in agile related tools like JIRA Confluence/Rally/MS Projects/VersionOne
• Certification profession in PSM/CSM/SAFe/ICP-ACC
• Worked on AI/ML and Gen AI, Worked on use cases
• eTOM certification is highly desirable
• Job Summary: As an Application Developer, you will be responsible for designing, building, and configuring applications to meet business process and application requirements using SAP ABAP Development. Your typical day will involve working with the development team, analyzing business requirements, and developing solutions to meet those requirements.

Roles & Responsibilities:

• Deep expertise in one or more Telecom Domains
• Lead delivery of small to medium-size teams to deliver management consulting projects for global clients.
• Lead innovation transformation programs and process enablement for our clients
• Take responsibility within Comms & Media industry group or across the Products group, help build the practice, track metrics, and so on.
• Develop assets and methodologies, point-of-view, research, or white papers for use by the team and larger community.
• Support global sales team to identify and win potential opportunities within the practice. Help in drafting proposals as an expert for domain areas.
• Lead proposals, business development efforts and coordinate with other colleagues to create consensus-driven deliverables.
• Understand customer needs and translate them to business requirements, business process flows and functional requirements
• Experience to engage with stakeholders independently
• Execute a transformational change plan aligned with client’s business strategy and context for change. Engage stakeholders in the change journey and build commitment for change.
• Professional & Technical Skills:
• Experience in the role of Functional Business Analyst, Product Owners, Process Designers, Service Designers, Scrum Masters, Program Delivery Managers
• Business Analysis - Gather requirements from business and prepared requirement documents. Propose solutions to the client based on gap analysis for the existing Telco platforms. Analyse large data to conduct analysis and present insights with visualisations
• Process Improvement - Understand issues with the current processes which can be resolved either through technology or process solutions and design detail level to-be process with all stakeholders
• Value Architect and Tracking - Create value driver trees to breakdown into value components of business objectives and value drivers

Additional Information:

• This position is based at our Bengaluru/Guragaon/Pune office.

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