Telecom BSS Solution Architect

Tata Consultancy Services; Pune District; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Tata Consultancy Services is seeking an experienced Telecom BSS Solution Architect to drive end-to-end BSS architecture and digital transformation in telecom environments.

The role requires deep expertise in CRM, product catalog, order and billing management, and a strong grasp of TM Forum standards and enterprise architecture frameworks. You will collaborate with business stakeholders, product teams, and technology partners to deliver scalable BSS solutions.

Qualifications

• Experience in designing end-to-end BSS architectures across telecom domains.
• Knowledge of TM Forum Frameworx, eTOM, SID and Open APIs.
• Strong collaboration with stakeholders and technology teams to deliver architecture-led transformations.

Responsibilities

• Define and maintain Enterprise Architecture for Telecom BSS platforms.
• Design end-to-end BSS solutions including CRM, catalog, order, billing and charging.
• Lead telecom digital transformation and modernization programs.
• Develop architecture artifacts, integration patterns, and target-state architectures.
• Ensure TM Forum Standards compliance and drive API-led architecture.

Skills

CRM

Product Catalog

Order Management

Billing & Charging

Revenue Assurance

Partner Ecosystem

Mediation Systems

Subscription Lifecycle

Job description

Role Summary:

We are seeking an experienced Telecom BSS Solution Architect to drive the architecture, design, and transformation of Business Support Systems (BSS) across telecom domains. The candidate will be responsible for defining end-to-end BSS architecture, aligning business requirements with technology solutions, and leading large-scale digital transformation initiatives in telecom environments.

The ideal candidate should possess deep expertise in Telecom BSS ecosystems, enterprise architecture frameworks, digital OSS/BSS transformation, customer management, product catalog, order management, billing, charging, CRM, and TM Forum standards.

Key Responsibilities

• Define and maintain Enterprise Architecture for Telecom BSS platforms aligned with business objectives.
• Design end-to-end BSS solutions covering:
• Customer Relationship Management (CRM)
• Product Catalog Management
• Order Management
• Billing & Revenue Management
• Charging Systems
• Partner Management
• Self-Service and Digital Channels
• Lead telecom digital transformation and modernization programs.
• Develop solution blueprints, architecture artifacts, integration patterns, and target-state architectures.
• Ensure compliance with TM Forum Open APIs, SID, TAM, and eTOM frameworks.
• Collaborate with business stakeholders, product teams, vendors, and technology teams for solution alignment.
• Drive API-led architecture, microservices adoption, cloud-native transformation, and digital BSS initiatives.
• Conduct architecture governance reviews and provide technical leadership throughout the project lifecycle.
• Evaluate emerging technologies and recommend improvements to enhance customer experience and operational efficiency.
• Define integration strategies between BSS, OSS, ERP, Digital Channels, Data Platforms, and third-party applications.
• Participate in RFPs, solution estimations, architecture reviews, and customer presentations.

Required Technical Skills

Telecom BSS Domain

• Customer Management
• Product Management
• Product Catalog
• Order Fulfillment
• Billing & Charging
• Revenue Assurance
• Partner Ecosystem Management
• Mediation Systems
• Subscription Lifecycle Management

Telecom Standards

• TM Forum Frameworx
• eTOM
• SID
• Open APIs
• ODA (Open Digital Architecture)