Senior Back Office Supervisor

Datamark, Inc.; Mumbai; On-site; INR 800,000 - 1,100,000; Full time

Benefits offered by this job

Group Medical Insurance

Statutory Benefits

5 Days Working

Job summary

DATAMARK, Inc. in Mumbai seeks a Senior Back Office Supervisor to oversee and enhance back office operations, driving efficiency and excellence across mailroom and data entry tasks. You will lead by example, coaching staff, and ensuring accuracy while adapting to changing priorities.

The role emphasizes strong communication, 5+ years in back office ops with supervisory experience, and a focus on process improvements to support client needs and business goals.

Qualifications

• Education: High School Diploma or equivalent; Bachelor’s degree preferred.
• Minimum 5 years in back office operations, with at least 2 years in a supervisory role.
• Strong leadership and team development abilities.
• Excellent verbal and written communication skills.
• Proficient in data entry software and Microsoft Office Suite.
• Analytical skills and troubleshooting with focus on process improvement.
• High accuracy and attention to detail in all tasks.
• Ability to adapt to changing priorities and work under pressure.

Responsibilities

• Team Leadership: Supervise, train, and coach back office staff to achieve optimal performance.
• Operational Oversight: Manage and streamline back office processes, including mailroom and data entry tasks.
• Performance Measurement: Regularly assess workload and team performance, implementing improvements to drive success.
• Problem Solving: Investigate and resolve issues to maintain workflow continuity.
• Reporting: Generate reports on operational performance for management review and strategy formulation.

Skills

Team Leadership

Operational Oversight

Performance Measurement

Problem Solving

Reporting

Attention to Detail

Communication

Flexibility

Education

High School Diploma

Bachelor’s degree preferred

Tools

Microsoft Word

Microsoft Excel

Job description

Position: Senior Back Office Supervisor at DATAMARK, Inc.

DATAMARK, Inc. is seeking a dynamic and experienced Senior Back Office Supervisor to join our team in Datamark Mumbai. In this pivotal role, you will oversee and enhance the effectiveness of our back office operations, ensuring that our team meets organizational and client needs. As a Senior Back Office Supervisor, you will lead by example, instilling a culture of excellence among your team members while managing daily tasks efficiently.

Key Responsibilities:

• Team Leadership: Supervise, train, and coach back office staff to achieve optimal performance.
• Operational Oversight: Manage and streamline back office processes, including mailroom and data entry tasks.
• Performance Measurement: Regularly assess workload and team performance, implementing improvements to drive success.
• Problem Solving: Investigate and resolve issues as they arise to maintain workflow continuity.
• Reporting: Generate reports on operational performance for management review and strategy formulation.

Join us at DATAMARK, Inc. and play a vital role in our commitment to delivering exceptional service and support to our clients, while fostering a collaborative and productive work environment.

Qualifications for Senior Back Office Supervisor:

• Education: High School Diploma or equivalent; Bachelor’s degree is preferred.
• Experience: Minimum of 5 years in back office operations, with at least 2 years in a supervisory role.
• Leadership Skills: Proven ability to lead and develop a diverse team.
• Communication: Exceptional verbal and written communication skills.
• Technical Skills: Proficiency in data entry software and Microsoft Office Suite (Word, Excel).
• Analytical Skills: Strong analytical and troubleshooting abilities with a focus on process improvement.
• Attention to Detail: High level of accuracy and attention to detail in all work processes.
• Flexibility: Capacity to adapt to changing priorities and work under pressure.

Group Medical Insurance

Statutory Benefits

5 Days Working