Back Office Supervisor

Datamark, Inc.; Chennai; On-site; INR 400,000 - 600,000; Full time

Job summary

DATAMARK, Inc. is seeking a Back Office Supervisor to oversee daily back office operations and manage a team of skilled associates in Chennai. You will drive performance, enhance service delivery, and ensure smooth workflows across mailroom and related processes.

The role emphasizes leadership, attention to detail, and problem-solving to address operational challenges. A relevant supervisory background and strong communication skills are essential to success in a collaborative work environment.

Qualifications

• Educational background as stated: High School Diploma or equivalent; Bachelor’s degree preferred.
• Minimum 3 years of experience in back office or operational roles.
• At least 1 year in a supervisory or leadership role.
• Strong communication, leadership and interpersonal skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Attention to detail and ability to manage multiple tasks.

Responsibilities

• Supervise mailroom activities and back office operations.
• Monitor workflows and resolve issues to ensure smooth operations.
• Ensure adherence to quality standards and targets.
• Identify areas for process improvement and implement solutions.
• Lead and develop a team of associates to meet goals and service delivery.

Skills

Strong communication

Leadership

Interpersonal skills

Attention to detail

Problem-solving

Education

High School Diploma

Bachelor’s degree preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Join DATAMARK, Inc. as a Back Office Supervisor and become a pivotal part of our dynamic team! In this vital role, you will oversee the daily operations of our back office functions, ensuring that everything runs smoothly and efficiently. With your leadership, you will manage a team of skilled associates, driving their performance to meet organizational goals and enhance service delivery.

Your duties will include supervising mailroom activities, monitoring workflows, resolving issues, and ensuring adherence to quality standards. As a Back Office Supervisor, you will also identify areas for process improvement and implement solutions that enhance operational efficiency.

We offer a collaborative work environment and a chance to grow your skills while contributing to the success of our clients and the company.

Qualifications:

• Educational Background: High School Diploma or equivalent; Bachelor’s degree preferred.
• Experience: Minimum 3 years of experience in back office or operational roles.
• Supervisory Experience: At least 1 year in a supervisory or leadership role.
• Skills: Strong communication, leadership, and interpersonal skills.
• Technical Proficiency: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
• Attention to Detail: Ability to maintain accuracy while managing multiple tasks.
• Problem-Solving: Strong analytical and problem-solving skills to address operational challenges.