Senior Associate – Veeva CRM & Vault CRM

Netlink Software Group America, Inc.; Gurgaon; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

Netlink Software Group America, Inc. is seeking an experienced Veeva CRM/Vault Configuration & Administration specialist to implement and optimize CRM environments.

You will configure Accounts, Contacts, CLM, Events, Surveys, and multichannel interactions while enabling mobile and desktop rollouts. The role involves building dashboards with JSON/JavaScript/HTML, developing Vault SDK components in Java, and integrating with MDM, Concur, data warehouses, and digital engagement platforms.

Qualifications

• Experience configuring Veeva CRM and Vault CRM with governance and validation.
• Familiarity with regulatory standards (GxP, 21 CFR Part 11) and validation lifecycle.

Responsibilities

• Configure CRM components such as Accounts, Contacts, Calls, CLM, Events Management, Surveys, and Multichannel interactions.
• Set up user roles, profiles, permission sets, territories, call cycles, and business rules.
• Build X-Pages dashboards, visualizations, and widgets using JSON, JavaScript, HTML, and VQL-like queries.
• Manage CLM content lifecycle (uploading, bundling, validation, metadata assignment).
• Support CRM Mobile, iPad, and Desktop configuration and platform rollouts.
• Execute sandbox management, metadata migration, release planning, and refreshing the environment.
• Analyze CRM usage, identify enhancement opportunities, and drive platform optimization.
• Develop Vault SDK components (Java) for triggers, actions, workflow extensions, and custom services.
• Collaborate with integration teams to design and test REST/SOAP API integrations between Veeva CRM/Vault and MDM systems, Concur System, Data warehouses, and Engage/Adobe/SFMC.
• Support data migration mapping, transformation, cleansing, and validation activities.
• Lead validation documentation (IQ, OQ, PQ), test scripts, and risk assessments.
• Manage and triage defects, coordinate UAT cycles, and support hypercare and production rollout.
• Maintain detailed documentation for configurations, architecture decisions, and release notes.
• Work with business stakeholders to translate requirements into scalable Veeva solutions.
• Support or lead workshops for requirement gathering, design walkthroughs, and platform demonstrations.
• Collaborate with cross-functional teams (BA, QA, Data, Integration, DevOps).
• Contribute to sprint planning, estimations, user stories, and agile ceremonies.
• Communicate project status, risks, and dependencies proactively.
• Mentor junior team members and ensure adherence to platform best practices.

Skills

Veeva CRM

Veeva Vault

JSON

JavaScript

HTML

VQL-like queries

REST API

SOAP API

Java

SDK development

Tools

Vault SDK (Java)

MDM integrations

Concur/CRM integrations

Job description

Key Responsibilities

Veeva CRM and Vault CRM Configuration & Administration

• Configure CRM components such as Accounts, Contacts, Calls, CLM, Events Management, Surveys, and Multichannel interactions.
• Set up user roles, profiles, permission sets, territories, call cycles, and business rules.
• Build X-Pages dashboards, visualizations, and widgets using JSON, JavaScript, HTML, and VQL-like queries.
• Manage CLM content lifecycle (uploading, bundling, validation, metadata assignment).
• Support CRM Mobile, iPad, and Desktop configuration and platform rollouts.
• Execute sandbox management, metadata migration, release planning, and refreshing the environment.
• Analyze CRM usage, identify enhancement opportunities, and drive platform optimization.

Technical Development & Integrations

• Develop Vault SDK components (Java) for triggers, actions, workflow extensions, and custom services.
• Collaborate with integration teams to design and test REST/SOAP API integrations between Veeva CRM/Vault and:
• MDM systems
• Concur System
• Data warehouses
• Digital engagement platforms (Engage, Adobe, SFMC)
• Support data migration mapping, transformation, cleansing, and validation activities.

Quality, Compliance & Validation

• Ensure configurations and customizations comply with GxP, 21 CFR Part 11, and client regulatory standards.
• Participate in or lead validation documentation (IQ, OQ, PQ), test scripts, and risk assessments.
• Manage and triage defects, coordinate UAT cycles, and support hypercare and production rollout.
• Maintain detailed documentation for configurations, architecture decisions, and release notes.

Project Delivery, Stakeholder Management & Collaboration

• Work with business stakeholders to translate requirements into scalable Veeva solutions.
• Support or lead workshops for requirement gathering, design walkthroughs, and platform demonstrations.
• Collaborate with cross-functional teams (BA, QA, Data, Integration, DevOps).
• Contribute to sprint planning, estimations, user stories, and agile ceremonies.
• Communicate project status, risks, and dependencies proactively.
• Mentor junior team members and ensure adherence to platform best practices.