Senior Associate : Social Media Process : Max 34K : Grads : Apply

Outpace Consulting Services; Delhi Cantonment; On-site; INR 180,000 - 300,000; Full time

Benefits offered by this job

Cab facility

Job summary

Outpace Consulting Services in Gurgaon is looking for Customer Support professionals for immediate walk-in interviews. Candidates with graduate/UG and at least 1 year of BPO experience are preferred. Shifts are 24x7 and 5 days a week with cab facilities provided.

Strong communication skills and willingness to join immediately are essential. Walk-in timing is 11 am to 3 pm at Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3).

Qualifications

• Graduate/UG with 1+ year of BPO experience.
• Excellent communication skills.
• Willing to join immediately.

Responsibilities

• Handle customer queries through calls, WhatsApp, chat and email.
• Provide accurate information about products and services.
• Resolve customer complaints in a professional and timely manner.
• Follow up with customers to ensure proper resolution.
• Maintain records of customer interactions in the CRM.
• Coordinate with internal teams for issue resolution.
• Maintain a positive, customer-friendly attitude and meet service targets.

Skills

Communication skills

Customer support

Education

Graduate/UG

Tools

CRM software

Job description

Hi,

We are Hiring for Leading ITES Company In Gurgaon for Customer Support.

Daily Walk-in @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3)

Landmark : Near Hotel Nirulas

Walk-in Time : 11 am to 3 Pm

JOB LOCATION & SALARY

GURGAON

• 1: Graduate/UG with min 1 Year Exp in BPO


• 2: Candidate Must Not Have Any Exams in the Next 6 Months


• 3: 24x7 Shifts


• 4: 5 Days Working


• 5: Both Side Cabs


• 6: Excellent Communication Skills


• 7: Immediate Joiners Preferred

Job Responsibilities

• Handle customer queries through calls, WhatsApp, chat, and email.


• Provide accurate information about products and services.


• Resolve customer complaints and issues in a professional and timely manner.


• Follow up with customers to ensure proper resolution.


• Maintain records of customer interactions and update details in CRM/software.


• Coordinate with internal teams for issue resolution.


• Maintain a positive and customer-friendly attitude.


• Achieve assigned customer service and response-time targets.