Senior Associate - Salesforce Sales and Experience Cloud Consultant

Riveron India; Maharashtra; On-site; INR 1,200,000 - 1,400,000; Full time

Job summary

A leading consultancy firm in Maharashtra is seeking a Salesforce Sales & Experience Cloud Consultant to implement and optimize Sales Cloud and Experience Cloud solutions. The role involves collaborating with stakeholders, customizing Salesforce features, and ensuring seamless user experiences. Ideal candidates should have over 6 years of experience with multiple end-to-end implementations and strong knowledge of Apex and LWC, alongside excellent communication skills. The position fosters diversity and equal opportunity for all qualified applicants.

Qualifications

• 6+ years of experience in Salesforce with a strong understanding of Sales and Experience Cloud.
• Completed more than two end-to-end implementations of Sales and Experience Cloud.
• Strong knowledge of Apex and LWC.

Responsibilities

• Collaborate with stakeholders to understand business processes and translate them into Salesforce solutions.
• Document functional requirements and create solution design.
• Configure and customize Salesforce Sales Cloud based on business needs.

Skills

Salesforce

Sales Cloud

Experience Cloud

Apex

LWC

CPQ

REST/SOAP APIs

DevOps

Excellent communication skills

Education

Sales Cloud Consultant

Experience Cloud Consultant

Tools

MuleSoft

Boomi

Job description

Role Overview

The Salesforce Sales & Experience Cloud Consultant will be responsible for implementing and optimizing Sales Cloud and Experience Cloud to enhance customer engagement and streamline sales processes. This role involves gathering business requirements, configuring Salesforce features, and ensuring seamless user experiences across portals and communities.

Responsibilities

• Collaborate with stakeholders to understand business processes and translate them into Salesforce solutions.
• Document functional requirements and create solution design.
• Configure and customize Salesforce Sales Cloud to meet business needs.
• Design and implement Experience Cloud portals.
• Map requirements with out-of-the-box features and identify need for customization.
• Configure various features of Sales Cloud such as Sales Management, Campaigns, Lead Conversion, Forecasting, Sales Cadences, Account Management, Territory Management.
• Guide clients to make buy vs build decisions.
• Design and implement Experience Cloud portals for partner management.
• Implement AppExchange products such as DocuSign, Spiff/Xactly, Conga Composer, Sales Navigator, DemandTools, Cloudingo, Checkmarks, PMD, OwnBackup, Vonage.
• Identify integration requirements and suggest approaches.
• Configure Experience Cloud features such as Experience Builder, Customer Service, Partner Central, Self-Service Portals, Knowledge and Chatter.
• Customize Experience Cloud templates for branding and usability.
• Ensure responsive design and accessibility across devices.
• Prepare configuration runbooks and guide development team.
• Prepare solution design, system architecture and entity-relationship diagrams.
• Conduct user training sessions and create documentation.

Required Skills & Qualifications

• 6+ years of experience in Salesforce with strong understanding of Sales and Experience Cloud.
• Must have completed more than two end-to-end implementations of Sales and Experience Cloud.
• Hands-on experience with CPQ implementation and Quote-to-Cash processes.
• Hands-on experience with out-of-the-box features of Sales and Experience Cloud.
• Hands-on experience with various automation features such as flows.
• Strong knowledge of Apex and LWC.
• Good exposure to DevOps.
• Knowledge of Single Sign-On.
• Knowledge of integrations with NetSuite and ERP using REST/SOAP APIs and middleware such as MuleSoft, Boomi.
• Knowledge of Agentforce.
• Excellent communication skills.

Certifications

• Sales Cloud Consultant
• Experience Cloud Consultant
• CPQ Administrator/Revenue Cloud Consultant (Desirable)
• Agentforce Specialist (Desirable)
• Salesforce Certified Application Architect (Desirable)
• Platform Developer I & II (Desirable)
• Integration Architecture Designer (Desirable)

Nice-to-Have

• Agentforce Specialist (Desirable)
• Experience with Marketing Cloud, Pardot, Marketo

EEO Statement: Riveron is an Equal Opportunity Employer and believes that we are stronger together through our diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law.