Senior Associate - Salesforce Sales and Experience Cloud Consultant

Riveron India; India; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

A global consulting firm in India is seeking a Salesforce Sales & Experience Cloud Consultant to enhance customer engagement through the implementation and optimization of Salesforce solutions. Responsibilities include collaboration with stakeholders, configuration of Sales and Experience Cloud, and ensuring seamless integrations. Ideal candidates should have over 6 years of experience in Salesforce, strong CPQ knowledge, and relevant certifications. The firm values diversity and equal opportunity in its hiring practices.

Qualifications

• 6+ years of experience in Salesforce with strong understanding of Sales and Experience Cloud.
• Must have completed more than two end-to-end implementations.
• Hands-on experience with CPQ implementation.

Responsibilities

• Collaborate with stakeholders to tailor Salesforce solutions.
• Document requirements and design solutions.
• Guide integration and customization for optimal functionality.

Skills

Sales and Experience Cloud

CPQ implementation

Apex

LWC

Integration with REST/SOAP APIs

DevOps

Single Sign-On

Excellent communication skills

Education

Sales Cloud Consultant certification

Experience Cloud Consultant certification

Job description

Role Overview

The Salesforce Sales & Experience Cloud Consultant will be responsible for implementing and optimizing Sales Cloud and Experience Cloud to enhance customer engagement and streamline sales processes. This role involves gathering business requirements, configuring Salesforce features, and ensuring seamless user experiences across portals and communities.

Responsibilities

• Collaborate with stakeholders to understand business processes and translate them into Salesforce solutions.
• Document functional requirements and create solution design.
• Configure and customize Salesforce Sales Cloud to meet business needs.
• Design and implement Experience Cloud portals.
• Map requirements with out-of-the-box features and identify need for customization.
• Configure various features of Sales Cloud such as Sales Management, Campaigns, Lead Conversion, Forecasting, Sales Cadences, Account Management, Territory Management.
• Guide clients to make buy vs build decisions.
• Design and implement Experience Cloud portals for partner management.
• Implement AppExchange products such as DocuSign, Spiff/Xactly, Conga Composer, Sales Navigator, DemandTools, Cloudingo, Checkmarks, PMD, OwnBackup, Vonage.
• Identify integration requirements and suggest approaches.
• Configure Experience Cloud features such as Experience Builder, Customer Service, Partner Central, Self-Service Portals, Knowledge and Chatter.
• Customize Experience Cloud templates for branding and usability.
• Ensure responsive design and accessibility across devices.
• Prepare configuration runbooks and guide development team.
• Prepare solution design, system architecture and entity-relationship diagrams.
• Conduct user training sessions and create documentation.

Required Skills & Qualifications

• 6+ years of experience in Salesforce with strong understanding of Sales and Experience Cloud.
• Must have completed more than two end-to-end implementations of Sales and Experience Cloud.
• Hands-on experience with CPQ implementation and Quote-to-Cash processes.
• Hands-on experience with out-of-the-box features of Sales and Experience Cloud.
• Hands-on experience with various automation features such as flows.
• Strong knowledge of Apex and LWC.
• Good exposure to DevOps.
• Knowledge of Single Sign-On.
• Knowledge of integrations with NetSuite and ERP using REST/SOAP APIs and middleware such as MuleSoft, Boomi.
• Knowledge of Agentforce.
• Excellent communication skills.

Certifications

• Sales Cloud Consultant
• Experience Cloud Consultant
• CPQ Administrator/Revenue Cloud Consultant (Desirable)
• Agentforce Specialist (Desirable)
• Salesforce Certified Application Architect (Desirable)
• Platform Developer I & II (Desirable)
• Integration Architecture Designer (Desirable)

Nice-to-Have

• Agentforce Specialist (Desirable)
• Experience with Marketing Cloud, Pardot, Marketo

EEO Statement: Riveron is an Equal Opportunity Employer and believes that we are stronger together through our diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law.