Senior Associate-Persistancy Branch Operation

HDFC Life; New Delhi; Vor Ort; INR 350.000 - 520.000; Vollzeit

Zusammenfassung

HDFC Life is seeking a Senior Associate for Branch Operations (Core Team- Persistency). The role focuses on persistency revival, renewal collections, and cross-selling, with occasional field visits.

The candidate will coordinate with sales and leverage MS Office tools to support backend operations in a financial services environment. Ideal candidates have 1–2 years in operations or customer service, and hold a graduate degree.

Qualifikationen

• Academic background: Graduate or Postgraduate.
• Experience: 1-2 years in operations or customer service, preferably in insurance or banking.

Aufgaben

• Revival (persistency calling and collection).
• Cross selling BCSS, ABC, NPS & Loan.
• Renewal premium calling & collection.
• Full-time persistency calling via company app and updating disposition.

Kenntnisse

Good communication skills

MS Office

Ausbildung

Graduate/Post Graduate

Tools

MS Office

Jobbeschreibung

Job Description Branch Operations (Core Team- Persistency) Senior Associate

About HDFC Life:

HDFC Life, one of Indias leading private life insurance companies, offers a range of individual and group insurance solutions. HDFC Life continues to have one of the widest reaches among new insurance companies with about 420+ branches in India touching customers in over 980+ cities and towns. Our long-stated strategy of balanced product mix, diversified distribution, continuous product innovation and re-imagining insurance through effective use of technology has enabled us to continue our journey despite the ever-changing external environment.

Purpose of the Job:

To ensure customer service and support all backend operation like NB, PS, Accounts Revival, and Lead Generation and to track & increase Persistency and Revival UW.

Duties & Responsibilities:

• Revival (Persistency calling and collection)
• Cross Selling BCSS, ABC, NPS & Loan.
• Renewal Premium Calling & Collection
• Full time persistency calling through Company App, Updating disposition into company app
• Coordination with Sales stakeholders for support related to Renewal Premium collection
• Occasional Field visits to meet customers as per need basis

Knowledge, Skills & Abilities:

• Academic Qualification: Graduate/Post Graduate
• Work Experience: 1-2 years of experience in operations, customer service, backend operations preferably from Insurance or Banking sector.

Required Skills:

• Good communication skills
• MS Office (Excel, PowerPoint and etc.)

Regards,

Sneha Banerjee

HDFC Life-HR

9874153273

[e-mail]