Senior Associate-Branch Operation

HDFC Life; Bareilly; On-site; INR 300,000 - 400,000; Full time

Job summary

HDFC Life in India invites applications for a Branch Operations Senior Associate to support customer service, new business processing, policy servicing, and claims. The role focuses on maintaining strong customer relationships, backing backend operations, and driving lead generation and persistency.

The ideal candidate is a Graduate or Post Graduate with 1-2 years of experience in operations or customer service, preferably from insurance or banking, and proficient in MS Office.

Qualifications

• Graduate or postgraduate degree required.
• 1-2 years of experience in operations or customer service, preferably in Insurance or Banking.
• Age 21-38 years.

Responsibilities

• Customer Relationship and Services
• New Business Processing
• Policy Servicing
• Claims
• Documentation
• Business Retention Persistency/Revival
• Lead Generations

Skills

Customer Service

Sales & Calling

Good communication skills

MS Office

Education

Graduate/Post Graduate

Job description

Job Description Branch Operations Senior Associate

Purpose of the Job:

To ensure customer service and support all backend operation like NB, PS, Accounts Revival, and Lead Generation and to track & increase Persistency and Revival UW.

Duties & Responsibilities:

• Customer Relationship and Services
• New Business Processing
• Policy Servicing
• Claims
• Documentation
• Business Retention Persistency/Revival
• Lead Generations

Academic Qualification:

• Graduate/Post Graduate

Knowledge, Skills & Abilities:

• 1-2 years of experience in operations, customer service, Sales calling & operations. Preferably from Insurance or Banking sector.
• Age: 21-38 Years

Required Skill:

• Customer Service
• Sales & Calling
• Good communication skills
• MS Office (Excel, PowerPoint and etc.)

Regards,

Sneha Banerjee

HDFC Life-HR

9874153273

[e-mail]