Senior Associate - Branch Operations

HDFC Life; Rajamahendravaram, YSR Kadapa, Kurnool; On-site; INR 250,000 - 380,000; Full time

Job summary

HDFC Life in India seeks a diligent professional to manage customer relationships and support backend operations including NB, PS, and revival activities. You will contribute to persistency, lead generation, and comprehensive policy servicing.

Ideal candidates have 1+ years in operations or customer service within insurance or banking, with strong communication and MS Office skills. This role is based in India, with office-based work expectations.

Qualifications

• 1+ years of experience in operations and customer service.
• Preferably from Insurance or Banking sector.
• Graduate or Post Graduate degree.

Responsibilities

• Customer Relationship and Services
• New Business Processing
• Policy Servicing
• Claims
• Documentation
• Business Retention Persistency/Revival
• Lead Generations

Skills

Customer service

Sales calling

Operations

Communication skills

Education

Graduate

Postgraduate

Tools

MS Office

Job description

Role & responsibilities

About HDFC Life:

HDFC Life, one of Indias leading private life insurance companies, offers a range of individual and group insurance solutions. HDFC Life continues to have one of the widest reaches among new insurance companies with about 420+ branches in India touching customers in over 980+ cities and towns. Our long-stated strategy of balanced product mix, diversified distribution, continuous product innovation and re-imagining insurance through effective use of technology has enabled us to continue our journey despite the ever-changing external environment.

Purpose of the Job:

To ensure customer service and support all backend operation like NB, PS, Accounts Revival, and Lead Generation and to track & increase Persistency and Revival UW.

Duties & Responsibilities:

Customer Relationship and Services

New Business Processing

Policy Servicing

Claims

Documentation

Business Retention Persistency/Revival

Lead Generations

Academic Qualification:

Graduate/Post Graduate

Knowledge, Skills & Abilities:

1+ years of experience in operations, customer service, Sales calling & operations. Preferably from Insurance or Banking sector.

Required Skill:

Customer Service

Sales & Calling

Good communication skills

MS Office (Excel, PowerPoint and etc.)

Regards,

Asvini J

HDFC Life-HR

[e-mail]

8660393690