Senior Associate-Operations-Back Office-Voice

EXL; Dadri; On-site; INR 250,000 - 350,000; Full time

Job summary

EXL is seeking a Senior Associate-Operations-Back Office-Voice in Noida, Uttar Pradesh. The role targets candidates with strong communication skills, experience in international voice processes (insurance preferred), and proficiency in MS Office.

It is an entry-level position in a full-time capacity within the business consulting and services industry. Responsibilities include handling voice-based customer interactions with a focus on service quality, telephone etiquette, and effective listening

Qualifications

• Good written and verbal communication.
• Previous international voice experience (preferably in insurance).
• Must be familiar with MS Office.

Skills

Communication

MS Office

Listening

Questioning & Reasoning

Customer Service

Telephone Etiquette

Voice Experience

International Voice Experience

Tools

MS Office

Job description

Senior Associate-Operations-Back Office-Voice

• Good communication both written and verbal
• Previous international Voice experience (preferably in insurance)
• Should be familiar with MS Office
• Listening and comprehension skills
• Questioning and Reasoning Skills
• Customer Service focus and telephone etiquette

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Business Consulting and Services

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