Lead Assistant Manager-Back-End/Voice/Customer Service -Fraud Investigation

EXL; Gurugram District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

EXL is seeking a Lead Assistant Manager-Back-End/Voice/Customer Service - Fraud Investigation in Gurugram, Haryana. The role demands 4+ years of experience in fraud/risk investigation and customer service processes, with proven leadership of a 10+ member team in blended voice and back-office operations.

The candidate will ensure regulatory compliance, foster strong inter-team relationships, and drive process excellence across the fraud investigations and customer service functions.

Qualifications

• 4+ years’ experience in fraud and risk investigation and customer service process.
• Experience managing a team of 10+ employees in blended voice and back-office operations.
• Ability to build strong team relationships within and across teams.
• Ensuring compliance with regulatory standards and policies.

Responsibilities

• Lead and oversee fraud investigation and customer service operations.
• Manage and mentor a 10+ member team across voice and back-office channels.
• Ensure adherence to regulatory standards and client/company policies.

Skills

Fraud investigation experience

Operations management

Team leadership

Voice & back-office operations

Job description

Lead Assistant Manager-Back-End/Voice/Customer Service -Fraud Investigation

Join to apply for the Lead Assistant Manager-Back-End/Voice/Customer Service -Fraud Investigation role at EXL

• Should have 4+ years’ experience of operation management in fraud and risk investigation and customer service process
• Experience in Managing team of 10+ employees in blended process of voice and back office operations
• Build strong team relationship within and across teams
• Ensuring compliance with regulatory standards.
• Ensuring compliance with company/client policies and guidelines.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Other

Industries

Business Consulting and Services

Gurugram, Haryana, India