Customer Service Specialist (Voice Process)

Three Across; Noida; On-site; INR 630,000 - 770,000; Full time

Benefits offered by this job

Both-side cab facility

Job summary

A leading company is seeking a Customer Service Specialist for its Noida office. The role involves managing international customer queries, requiring excellent communication skills and a customer-focused attitude. Ideal candidates should have at least 2 years of experience in a similar role and be prepared to work uk shifts.

Qualifications

• Minimum 2 years experience in international voice or blended process.
• Strong verbal and written communication skills in English.
• Basic computer knowledge.

Responsibilities

• Handle inbound and outbound customer interactions.
• Provide accurate and timely resolutions to customer queries.
• Collaborate with internal teams to enhance customer experience.

Skills

Communication skills

Customer-centric approach

CRM tools knowledge

Job description

Customer Service Specialist (Voice Process)

Customer Service Specialist (Voice Process)

Job Description: International Customer Support Specialist (Voice)

Location: Noida

Work Schedule: Five days a week, rotational week offs

Shifts: UK shifts (Start time may vary between 12:00 PM – 9:00 PM or 1:00 PM – 10:00 PM)

Salary: Up to 7 LPA (maximum 30 percent hike on last drawn CTC)

Transport: Both-side cab facility provided

Role Overview

The International Customer Support Specialist will handle customer queries and provide effective resolutions for international clients. This role requires exceptional communication skills, a customer-centric approach, and the ability to work in a structured and process-driven environment.

Key Responsibilities

• Handle inbound and outbound customer interactions for international clients
• Provide accurate and timely resolution to customer queries
• Maintain a high standard of customer service by ensuring clear and effective communication
• Follow process guidelines and ensure compliance with company policies
• Work collaboratively with internal teams to enhance the customer experience

Requirements

• Minimum of two years of experience in an international voice or blended process in a BPO
• Total work experience should not exceed five years
• Strong verbal and written communication skills with fluency in English
• Ability to handle customer queries efficiently and professionally
• Willingness to work in rotational shifts as per US/UK business hours
• Basic computer knowledge and ability to navigate CRM tools

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Banking and Outsourcing and Offshoring Consulting

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