Senior Associate - Operations

WNS Global Services; Mumbai; On-site; INR 420,000 - 620,000; Full time

Job summary

WNS Global Services in Mumbai is hiring for a GDS/NDC specialist to navigate Sabre and Amadeus platforms and design multicity routes with precision.

You will price complex itineraries, handle refunds, and respond to passenger queries with clear, professional communication. 2+ years of GDS experience and flexibility for round-the-clock shifts are required. Strong knowledge of airline alliances and fare families will help optimize routings.

Qualifications

• Graduate with any relevant field.
• Min 2 years of experience in Complex GDS environments.
• Strong knowledge of Sabre, Amadeus and NDC.
• Understanding of airline alliances, routing and hubs.
• Willing to work in a 24/7 shift environment.

Responsibilities

• Create multicity logical routing for complex itineraries.
• Construct fares considering the route and process refunds.
• Manage codeshares, plating carriers and fare families.
• Provide strong written communication for email interactions.
• Respond to passenger queries with clear comprehension.

Skills

Geography knowledge

Email / written communication

Attention to detail

Education

Graduate

Tools

Sabre

Amadeus

NDC

Job description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Job Description

• Excellent Sabre, Amadeus and NDC knowledge
• Strong knowledge of world geography and airlines
• Understanding of airline alliances, routing, hub cities, partners airlines
• Ability to create multicity logical routing
• Construct fares keeping the complex route in mind and process refunds
• Good understanding of codeshare, plating carriers, fare family.
• Excellent NDC pricing and ticketing knowledge
• Decision to opt for GDS/NDC basis Airline/routes
• Strong written communication skills for email interaction
• Strong comprehension skills to understand passenger query and respond
• Preferred with IATA/Travel Diploma
• Min 2 years of Experience in Complex GDS
• Ready to work 24/7 shift environment

Qualifications

Graduate