Associate - Operations

WNS Global Services; Mumbai; On-site; INR 300,000 - 550,000; Full time

Job summary

WNS Global Services in Mumbai, India, is seeking a capable professional to meet productivity and quality targets, directing and supervising workflows, and coordinating with clients. You will coordinate with clients for queries and cascade updates, ensuring timely responses to emails and reporting requirements. You will also coach and mentor team members to develop their skills and performance.

Qualifications

• Graduate degree required.
• Experience coordinating team workflows is a plus.
• Strong communication and organizational skills are essential.

Responsibilities

• Meet Productivity, Quality targets and all other SLAs effectively.
• Plans, directs, supervises and evaluates work flow.
• Coordinates work activities to achieve the volume expected.
• Co-ordinate with clients for queries & cascading of customer updates.
• Timely response to all customer emails and all internal emails/reporting requirements.
• Partners with team members to build skills, providing coaching, mentoring and personalized development plans.

Skills

Workflow planning

Quality target adherence

Coaching & mentoring

Education

Graduate

Job description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Job Description

• Meet Productivity, Quality targets and all other SLAs effectively.
• Plans, directs, supervises and evaluates work flow
• Coordinates work activities to achieve the volume expected
• Co-ordinate with clients for queries & cascading of customer updates
• Timely response to all customer emails and all internal emails/reporting requirements
• Partners with team members to build skills, providing coaching, mentoring and personalized development plans.

Qualifications

Graduate