Associate - Operations

WNS; Maharashtra; On-site; INR 300,000 - 420,000; Full time

Job summary

WNS in India (Maharashtra) is hiring for an operations role focused on meeting productivity and quality targets while delivering on SLAs. You will plan, direct, supervise and evaluate workflow, coordinate with clients for queries and updates, and ensure timely email responses.

You will mentor team members, foster skill development and provide coaching to improve performance, contributing to client satisfaction and process excellence.

Qualifications

• Graduate degree required.

Responsibilities

• Meet Productivity, Quality targets and all other SLAs effectively.
• Plans, directs, supervises and evaluates work flow
• Coordinates work activities to achieve the volume expected
• Co-ordinate with clients for queries & cascading of customer updates
• Timely response to all customer emails and all internal emails/reporting requirements
• Partners with team members to build skills, providing coaching, mentoring and personalized development plans.

Education

Graduate

Job description

Company Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS' core differentiator - with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption. Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Company Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS' core differentiator - with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption. Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Job Description

• Meet Productivity, Quality targets and all other SLAs effectively.
• Plans, directs, supervises and evaluates work flow
• Coordinates work activities to achieve the volume expected
• Co-ordinate with clients for queries & cascading of customer updates
• Timely response to all customer emails and all internal emails/reporting requirements
• Partners with team members to build skills, providing coaching, mentoring and personalized development plans.

Qualifications

Graduate