Sr. Onboarding Specialist

Deaninfotech Pvt Ltd; Gurugram District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Deaninfotech Pvt Ltd is seeking a Sr. Onboarding Specialist to support the Global Onboarding function based in Gurugram. The role ensures onboarding of individual clients, AML compliance, and a seamless client experience.

Responsibilities include managing onboarding tasks, conducting team reviews, and driving process improvements while maintaining high service levels and meeting SLA requirements.

Qualifications

• Graduate or other equivalent degree.
• 3 to 7 years of experience.
• Experience in Private KYC and Onboarding.
• Good verbal and written communication.

Responsibilities

• Onboard individual clients for Global Onboarding in India, complying with AML and regulatory requirements.
• Conduct performance reviews for the team.
• Streamline onboarding processes and contribute to policies and procedures.
• Identify areas for process improvement and automation.
• Ensure SLA and quality standards; collaborate with Global Onboarding & KYC teams.
• Ensure compliance with security policies and business procedures.

Skills

Multitasking

Strong communication

KYC onboarding

Education

Graduate or equivalent degree

Job description

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Sr. Onboarding Specialist

We are seeking a highly motivated and detail-oriented Sr. Onboarding Specialist to support the Global Onboarding function based. The role is responsible for managing the onboarding of individual clients, ensuring compliance with regulatory requirements, and delivering a seamless client experience.

Job Location: Gurugram
Shift: Day Shift

• Responsible for onboarding Individual clients for Global Onboarding function based in India. (supporting the transition of Private onboarding to India from local entities and also in building the sufficient regulatory capacity to perform on ongoing AML requirements of clients, ongoing due diligence (ODD) , CTF and Tax client evaluations.
• Conduct performance reviews for the Team.
• Streamline and optimize onboarding processes where possible and contribute actively to creating and maintaining global policies, procedures and work instructions.
• To identify and escalate potential areas for process improvement and system automation with focus on enhancing the client experience.
• Take part in sourcing of onboarding tasks from regions and integrate into day-to-day work for the teams when requested.
• Actively ensure that onboarding engages positively with any stakeholders and maintain a high service level at all times.
• To meet the SLA’s for processing the incoming cases and meet the agreed Quality standards.
• To work with key internal stakeholders within the Global Onboarding & KYC teams.
• To comply with client prevailing Security Policy and Business Procedures.
• To take ownerships of implementation of new features and incorporation of new rules and regulations of the team’s working processes.

Skills and Qualifications:

• Education: Graduate or other equivalent degree.
• Minimum experience required – 3 to 7 Years.
• Should be able to multitask among core onboarding activities and related admin tasks with reasonable efficiency and accuracy.
• Should have relevant experience in Private KYC and Onboarding.
• Good Communication (Verbal and written).