Senior Associate - Insurance Operations (Verification) - Andheri East

Oneassist Consumer Solutions; Mumbai; On-site; INR 201,000 - 357,000; Full time

Job summary

Oneassist Consumer Solutions in Mumbai is seeking a dedicated verification executive to handle customer tele-calling for claim and document verification in Close Proximity (CPQ) cases, with claims reported immediately after policy issuance.

You will perform daily calls on CPQ logs, verify customer documents, maintain MIS of daily activities, and detect anomalies in claim processing to support timely corrections and approvals.

Qualifications

• Graduate degree is required.
• 2 years' experience in tele verification, preferably from collection background or KYC verification.

Responsibilities

• Daily tele calling on Close Proximity logs.
• Verify customer-provided documents.
• Maintain MIS of daily activities.
• Detect anomalies in claim processing.
• Process corrections as required.

Skills

Communication skills

Stakeholder engagement

Basic computer knowledge

Target oriented

Education

Graduate

Job description

Job Summary:- Customer calling for claim and document verification in Close proximity cases (CPQ) - claims reported immediately after policy issuance

Role & responsibilities :-

• Daily tele calling on Close proximity log
• Verification activity on customer provided documents
• Per month case handling 450-500 (can increase based on requirement)
• MIS maintaining on daily activities
• Detect the anomaly in claim processing
• Process correction if required

Academia

• Graduate

Experience Required

• 2 Years experience in Tele verification, preferably from collection background or KYC- verification

Skills, Abilities and Competencies

• Ability to engage with Stakeholders across levels
• Good communication skill (English, Hindi)
• Ability to engage with Stakeholders across levels
• Basic computer & system knowledge
• Target oriented