Senior Associate - Insurance Operations (Risk) - Marol, Andheri East

Oneassist Consumer Solutions; Mumbai; On-site; INR 300,000 - 420,000; Full time

Job summary

Oneassist Consumer Solutions is looking for a proactive professional to handle customer verification via tele calls in claim processing. You will verify documents, manage MIS for daily activities, and flag anomalies for corrective action while engaging stakeholders across levels.

The role requires graduate candidates with 2 years in tele verification or KYC-related work, and strong English/Hindi communication. Mumbai area with on-site presence preferred.

Qualifications

• 2 years of experience in tele verification, preferably from collection background or KYC verification.
• Excellent communication skills in English and Hindi.
• Ability to engage with stakeholders across levels.

Responsibilities

• Daily tele calling on Close proximity log.
• Verification of customer provided documents.
• MIS maintenance of daily activities.
• Detect anomalies in claim processing and initiate corrections.

Skills

Stakeholder engagement

Communication

Basic computer knowledge

Target oriented

Education

Graduate

Job description

Job Summary:- Customer calling for claim and document verification in Close proximity cases (CPQ) - claims reported immediately after policy issuance

Role & responsibilities :-

• Daily tele calling on Close proximity log
• Verification activity on customer provided documents
• Per month case handling 450-500 (can increase based on requirement)
• MIS maintaining on daily activities
• Detect the anomaly in claim processing
• Process correction if required

Academia

• Graduate

Experience Required

• 2 Years experience in Tele verification, preferably from collection background or KYC- verification

Skills, Abilities and Competencies

• Ability to engage with Stakeholders across levels
• Good communication skill (English, Hindi)
• Ability to engage with Stakeholders across levels
• Basic computer & system knowledge
• Target oriented