Chief Manager - Private Client Group

Tata AIG General Insurance Company; Goregaon; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Tata AIG General Insurance Company seeks a Chief Manager - PCG to lead the home and PCG claims portfolio from initial intimation to final settlement in Mumbai. The role focuses on judicious claims handling, process improvements, and cross-functional collaboration.

You will oversee vendor coordination, ensure adherence to policy terms, and drive MIS reporting while maintaining IRDAI compliance and strong customer focus.

Qualifications

• Post graduate with min 5-year experience in Insurance background.
• MBA in Insurance or Insurance qualification from recognized institute equivalent to AIII.

Responsibilities

• Manage home and PCG claims portfolio from intimation to settlement.
• Review of claims and approve those within financial authority.
• Coordinate with surveyors, subject matter experts, investigators, and audit team.
• Empanel surveyors and other vendors as required for claims management.
• Ensure adherence to processes and IRDAI regulations with timely resolution.
• Prepare MIS for management and liaise with stakeholders for process design and system development.
• Review and audit closed files and provide process improvements.

Skills

Commercial claims handling

Policy wordings

Problem solving

MS Office

Education

MBA in Insurance

Insurance qualification (AIII)

Post graduate in Insurance

Job description

Role: Chief Manager - PCG

Job location: Lower Parel, Mumbai

POSITION OVERVIEW

In this role person is expected to manage home and PCG claims portfolio from intimation till settlement, system development, Audit / process improvement, claim approval, grievance redressal etc.

ROLE AND RESPONSIBILITIES

• Management of claims Registration to settlement of claims in a judicious way and as per policy terms
• Review of claims recommended by team and approve claims falling within financial authority
• Coordinate with surveyors, subject matter experts, investigators, audit team etc.
• Empanel surveyors and other vendors as required in management of claims
• To ensure adherence to all predefined processes and TATs for claims processing and comply with IRDAI regulations
• Close interaction with policyholders, brokers, surveyors, etc.
• To prepare MIS for management
• Liaise with various internal and external stake holders for process design, process streamline, system development etc.
• Review and audit closed files.
• Risk inspection for new proposals under Private Client Group & Home Claims.
• Any other task as assigned by Reporting Manager
• Meeting with Client, handling their grievances.
• Regular review of existing claim process / system and suggest process improvement.
• Co-ordinate with IT team for necessary system development and resolve any IT issue faced by team

EDUCATION & EXPERIENCE REQUIREMENTS

Post graduate with min. 5-year experience in Insurance background.

MBA in Insurance / Insurance qualification from recognized institute equivalent to AIII.

PREFFERED SKILLS

• Prior experience in commercial claims handling claims of Fire, theft, breakdown and Misc. LOB
• Familiarity with claim process and policy wordings
• Problem solving skills,
• MS office