Senior Associate - IMPS Product Management

NPCI; Mumbai; On-site; INR 2,600,000 - 4,200,000; Full time

Benefits offered by this job

Comprehensive Insurance

Parental Leave

Mobility Benefits

Mobile Reimbursement

Job summary

NPCI seeks a Senior Associate for IMPS Product Management to drive product enhancements, coordinate with banks and tech teams, and manage the end-to-end lifecycle from requirements to post-go-live support.

The role involves BRD/FRD preparation, regulatory alignment, and ongoing performance optimization of IMPS services within a dynamic payments ecosystem.

Qualifications

• 3–6 years of experience in digital payments or product management.
• BRD/FRD preparation, requirement gathering, and documentation.
• Knowledge of payment switching, APIs and banking systems.

Responsibilities

• Own and evolve the IMPS product in the development lifecycle.
• Collaborate with technology, operations, risk and banks for changes.
• Define BRDs, functional specs, process flows and product docs.
• Coordinate SIT/UAT, rollout planning and go-live activities.
• Monitor KPIs, performance and customer impact of IMPS services.
• Ensure regulatory, compliance and security alignment across ecosystem.
• Prepare MIS, dashboards and leadership updates.

Skills

Product Management

Payments Domain Knowledge

Analytical Skills

Communication Skills

Technical Understanding

AI Proficiency

Education

Post Graduate

MBA

Job description

National Payments Corporation of India (NPCI) | Full Time

Senior Associate - IMPS Product Management

The National Payments Corporation of India (NPCI) is a pivotal institution in India's digital payments ecosystem, established by the Reserve Bank of India (RBI) and the Indian Banks’ Association (IBA). It operates under the Payment and Settlement Systems Act, 2007, and is incorporated as a “Not for Profit” company under Section 25 of the Companies Act 1956 (now Section 8 of the Companies Act 2013). NPCI is dedicated to building world-class digital payment infrastructure through innovative and efficient retail payment platforms. As an Equal Opportunity Employer, NPCI is committed to fostering an inclusive workplace culture, with zero tolerance for discrimination based on race, ethnicity, disability, gender identity, or sexual orientation, including support for the LGBTQ+ community.

To learn more about our company please click on link AboutNPCI

Our Culture

TheNPCIWAY –OurGuidingPrinciples

At NPCI, we foster a culture of Inclusion, Innovation, and a High- Performance Workplace .

The NPCIWAY isnotjustaframework - it’sasharedcommitmentbyevery individual to align with our evolving business needs, dynamic market conditions, and workforce expectations.

FiveTenetsoftheNPCIWAY

• ForwardThinkingMind-Set
• CustomerFirst
• LeadWith Purpose
• PassiontoDeliver
• AllSucceedTogether

Employee Perks and Benefits

Insurance&Wellness:

• ComprehensiveCoverage :Medical,accidental,andlifeinsurance.
• Employee Assistance Program : Onsite medical center, financial/legal counselling, mental wellness.
• AnnualWellnessBouquet :Holisticwellbeingsupport

Family &Childcare:

• ParentalLeave :Inclusivematernityandpaternityleave.
  
• Nanny at home Support: Assistance for Working Parents
  

Mobility&Lifestyle:

• MobilityBenefits :Relocation,transfers,andtravelsupport.
  
• HomeLoanInterestSupport :Upto50%reimbursement*
  
• MobileReimbursement :Newhandsetevery2years.
  
• CarLease,SalaryAdvance,SubsidizedMeals.
• Reward&RecognitionProgram.
• TechnologyInnovation: PatentsandIPRightspolicy.

RetirementPlanning:

• ProvidentFund(PF) and Gratuity Contributions .

Why Join Us

At NPCI, you’ll be part of a purpose-driven organization shaping the future of digital payments in India and beyond. NPCI offers a unique opportunity to work on cutting-edge projects that directly impact millions. We foster a culture of innovation, inclusion, and high performance, where every individual is empowered to lead with purpose and deliver with passion. With a strong focus on employee wellbeing, continuous learning, and collaborative success, NPCI is more than just a workplace - it’s a platform to grow, contribute, and make a meaningful difference.

• This role in the IMPS Product Development team shall support the enhancement, management, and continuous evolution of IMPS products and services.
  
• The incumbent will contribute to strategic product initiatives, feature enhancements, process improvements, and compliance-driven changes to ensure that IMPS services remain robust, efficient, scalable, and aligned with regulatory and business requirements.
  
• The role will require close collaboration with multiple internal and external stakeholders to deliver high-quality payment products and services across the IMPS ecosystem.
  
• The role shall be responsible for gathering and analyzing business requirements and translating them into detailed Business Requirement Documents (BRDs), functional specifications, process flows, and product documentation.
  
• The incumbent will work closely with Technology, Operations, Risk, Compliance, Information Security, and other stakeholders to ensure accurate requirements definition, timely development, effective change management, and successful implementation of product enhancements and new service offerings.
  
• This position shall support member banks and ecosystem participants throughout the certification, testing, implementation, and go-live lifecycle of IMPS products and services.
  
• The role will provide both functional and technical coordination to facilitate seamless integration, ensure adherence to IMPS specifications, and support smooth adoption of new products, features, and regulatory mandates.
  
• The role shall actively participate in the end-to-end product lifecycle, including requirement gathering, solution design discussions, impact assessment, test planning, System Integration Testing (SIT), User Acceptance Testing (UAT), implementation planning, rollout coordination, production deployment, and post-production stabilization.
  
• The incumbent shall ensure that all product changes are thoroughly validated and delivered in accordance with business expectations and quality standards.
  
• The role shall support continuous monitoring of transaction performance, operational metrics, service availability, and business KPIs for IMPS services. This will involve analyzing transaction trends, identifying recurring issues, performing root cause analysis, coordinating with internal teams and member banks for issue resolution, and driving initiatives aimed at improving transaction success rates, operational efficiency, and customer experience.
  
• The incumbent shall support the implementation of regulatory, compliance, and network-mandated changes by coordinating with relevant stakeholders, assessing business impact, preparing documentation, facilitating testing activities, and ensuring timely rollout of enhancements across the ecosystem.
  
• The role shall include preparation of presentations, MIS reports, dashboards, business reviews, management updates, project status reports, and analytical insights for internal leadership as well as external stakeholders.
  
• The incumbent will be expected to derive meaningful insights from data, monitor business performance, and support decision-making through effective reporting and analysis.
  
• The role shall collaborate closely with banks, technology partners, industry participants, and internal teams to identify emerging trends, gather industry best practices, evaluate product performance, recommend enhancements, and contribute to innovation initiatives. Additionally, the incumbent will be expected to leverage digital tools and AI-enabled solutions to improve productivity, strengthen documentation quality, accelerate analysis, and drive operational excellence within the IMPS ecosystem.
  

Requirements

3–6 yearsof experience in digital payments, banking products, payment switch operations,or product management.

Exposureto product development lifecycle, including requirement gathering, BRDpreparation, testing, implementation, and rollout.

Key Skills

ProductManagement: Requirement analysis, BRD/FRD preparation, process design, andproduct enhancement.

PaymentsDomain Knowledge: Understanding of how transactions, settlement processes,dispute management, member onboarding, and payment operations work.

AnalyticalSkills: Strong problem-solving, transaction analysis, root causeidentification, and data interpretation capabilities.

CommunicationSkills: Excellent written and verbal communication skills, includingpreparation of presentations, MIS reports, and management updates.

TechnicalUnderstanding: Familiarity with payment messaging formats, APIs, bankingsystems, and transaction processing flows.

AIProficiency: Understands AI concepts and tools and applies them effectively tostreamline workflows, enhance productivity, and deliver outcomes efficiently.

Preferred Qualifications

Essential: Post Graduate in anystream

Desirable: MBA, Knowledge ofSwitching Technology.