Senior Associate, HR Services

Jobtailor; Bengaluru; On-site; INR 450,000 - 650,000; Full time

Job summary

Jobtailor in Bengaluru is seeking an HR Support professional to provide direct HR guidance to employees and management. You will manage onboarding, evaluations, benefits, and departures, while communicating HR policies and payroll topics.

The role emphasizes collaboration, issue resolution, knowledge sharing, and mentoring junior staff. Strong MS Office skills and data sensitivity are essential, with the ability to handle multiple projects.

Qualifications

• Experience in HR support and employee relations.
• Proficient with MS Office and data handling.
• Strong communication and collaboration skills.

Responsibilities

• Provide direct HR support and guidance to employees, HR groups, and management.
• Resolve employee issues promptly and efficiently.
• Manage HR-related transactions including onboarding, evaluations, benefits, and departures.
• Relay information about HR policies, payroll, and related topics.
• Maximize customer satisfaction and response accuracy.
• Collaborate with HR professionals and share information.
• Identify trends and share insights with management to improve services.
• Own complex cases and provide resolutions.
• Mentor, train, and coach junior colleagues.
• Drive knowledge management and maintain an up-to-date knowledge base.
• Act as a focal point for knowledge in HR.

Skills

Human Resources Support

Ticket Management

Microsoft Office Proficiency

Interpersonal Communication

Organizational Skills

Education

Bachelor's degree in Business/Human Resources

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

• Provide direct HR support and guidance to employees, HR groups, and company management
• Resolve employee issues and ensure needs are met promptly and efficiently
• Manage HR-related transactions including new-hire onboarding, performance evaluations, benefits, and employee departures
• Relay information about HR policies, payroll, and related topics
• Maximize customer satisfaction and response accuracy
• Collaborate with HR professionals and share information
• Identify trends and share insights with management to improve services
• Own complex cases and provide resolutions
• Mentor, train, and coach junior colleagues
• Drive knowledge management and maintain an up-to-date knowledge base
• Act as a focal point for knowledge in the area of expertise

Requirements

• 1-3 years of experience in a Human Resources function
• Ticket management experience
• Proficient in Microsoft Office, including Excel, Word, and PowerPoint
• Excellent interpersonal and communication skills
• Ability to collaborate effectively with diverse teams
• Good problem-solving and analytical skills
• Sensitivity to data and detail-oriented approach
• Strong organizational skills
• Ability to manage multiple projects simultaneouslyBachelor's degree in Business/Human Resources preferred

Core Competencies

Demonstrates expertise in Human Resources support, including onboarding, performance evaluations, and employee relations, while effectively managing multiple projects and collaborating with diverse teams to enhance organizational efficiency.

Highest-signal resume keywords

• Human Resources Support
• Ticket Management
• Microsoft Office Proficiency
• Interpersonal Communication Skills
• Organizational Skills

Hard Skills

• Onboarding
• Performance Evaluations
• Employee Relations
• Data Sensitivity
• Analytical Skills

Soft Skills

• Problem-Solving
• Collaboration
• Mentoring
• Coaching
• Customer Satisfaction

Industry Keywords

• HR Policies
• Employee Departures
• Knowledge Management
• Trends Identification
• Diverse Teams

Tools & Technologies

• Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint