People Operations Advisor

Jobtailor; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Jobtailor in Bengaluru, India is seeking an HR Operations professional to support employees and leaders with HR queries across online, phone, and on-site channels. The role involves guiding users in Workday, ensuring data quality, and handling onboarding and offboarding processes.

You will respond via HR case management, phone, email, and live chat, promote HR portal usage, and drive improvements to standardize HR processes, aiming for high employee satisfaction and accuracy.

Qualifications

• Bachelor's degree in HR, Business Administration, or related field or equivalent work experience.
• 2–4 years of experience in HR Operations, HR Shared Services, People Operations, or customer support.
• Experience with HR systems, preferably Workday and HR case management platforms.

Responsibilities

• Help employees and leaders solve HR queries online, on the phone or on site.
• Respond to employees and managers through HR case management, phone, email, and live chat.
• Guide employees in using self-service in Workday and other HR systems.
• Promote the usage of the employee HR Portal for HR policies and How-Tos.
• Manage HR data quality and perform transactions in HR applications.
• Prepare and handle HR documentation.
• Coordinate onboarding and offboarding processes.
• Support improvement activities to simplify and standardize HR processes.
• Deliver on high employee satisfaction, accuracy, and timeliness.

Skills

HR Operations Experience

HR Case Management

Strong Communication Skills

Problem-Solving Skills

Education

Bachelor's degree in HR / Business Administration

Tools

Workday

HR Case Management Platforms

HR Systems

Job description

• Help employees and leaders solve HR queries online, on the phone or on site
• Respond to employees and managers through HR case management, phone, email, and live chat
• Guide employees in using self-service in Workday and other HR systems
• Promote the usage of the employee HR Portal for HR policies and How-Tos
• Manage HR data quality and perform transactions in HR applications
• Prepare and handle HR documentation
• Coordinate and administer onboarding and offboarding processes
• Support improvement activities to simplify and standardize HR processes
• Deliver on high employee satisfaction, accuracy, and timeliness

Requirements

• Bachelor’s degree in Human Resources, Business Administration, or a related discipline, or equivalent work experience
• 2–4 years of experience in HR Operations, HR Shared Services, People Operations, or a customer support environment
• Experience working with HR systems, preferably Workday and HR case management platforms
• Strong communication skills, both written and verbal, with the ability to explain HR policies and processes clearly
• Demonstrated problem-solving and analytical skills with strong attention to detail
• Ability to manage multiple priorities in a fast-paced, service-oriented environment

Core Competencies

Demonstrates expertise in HR Operations and case management, with a strong focus on employee support and satisfaction. Proficient in managing HR data quality and onboarding processes while utilizing HR systems like Workday.

Highest-signal resume keywords

• HR Operations Experience
• Workday Proficiency
• HR Case Management
• Strong Communication Skills
• Problem-Solving Skills

Hard Skills

• HR Data Management
• Onboarding Processes
• HR Documentation Preparation
• Analytical Skills
• Attention to Detail

Soft Skills

• Customer Support
• Time Management
• Service Orientation

Industry Keywords

• Human Resources
• People Operations
• Employee Satisfaction
• HR Policies
• Process Improvement

Tools & Technologies

• Workday
• HR Case Management Platforms
• HR Systems