Senior Associate - Food & Beverage-Banquet Service

Mayfair Hotels & Resorts; Khordha; On-site; INR 201,000 - 268,000; Full time

Job summary

Mayfair Hotels & Resorts in Odisha invites applications for a guest-facing server role. You will greet guests, present menus, explain daily specials, and upsell food and beverages. You will take orders on the handheld POS, handle payments, and ensure a smooth dining experience through coordination with kitchen, bar, and bus staff.

The ideal candidate will have basic cooking familiarity, strong guest service skills, and professional grooming. Knowledge of POS systems and wine service is valued.

Qualifications

• Hospitality basics and guest interaction.
• Ability to upsell and suggest items from the menu.
• Comfort with handling payments and receipts.
• Familiarity with wine service and basic beverage knowledge.

Responsibilities

• Greets guests and presents them with the menu.
• Informs guests about daily specials and menu changes.
• Suggests food and beverages to guests and upsells when possible.
• Takes food and beverage orders using POS.
• Processes payments and issues receipts.
• Maintains cleanliness and assists in other areas as directed.
• Punches orders in POS and notes guest preferences.
• Communicates with guests and assists with queries.
• Coordinates with buspersons, kitchen, and bar staff to ensure smooth service.
• Serves courses to guests and monitors satisfaction.
• Responds promptly to guest requests and replenishes items as needed.
• Opens and pours wine tableside and ensures proper dining experience.
• Adheres to grooming standards and understands resort products and services.
• Assists with stock, answering phones, and completing transactions.
• Prints closing report and handles cash with front office/accounts.

Skills

Guest service

Upselling

POS operation

Wine service

Cash handling

Communication

Tools

POS System

Job description

PRINCIPAL ACCOUNTABILITY:

• Greets guests and presents them with the menu.
• Informs guests about the special items for the day and menu changes if any.
• Suggest food and beverages to the guest and also try to upsell.
• Take food and beverage orders from the guest on the order taking pads or on the handheld Point of sale (POS) system.
• Obtaining revenues, issuing receipts, accepting payments, returning the change.
• Performing basic cleaning tasks as needed or directed by supervisor.
• Filling in for absent staff as needed
• Punch the order on the POS machine and make sure to enter the special requirements made by the guest while ordering the food. Eg: No Garlic, less spicy etc., without egg etc.
• Communicate to the guest and provide assistance with their queries.
• Co-ordinate with the busperson, kitchen staff, bar staff to ensure smooth operation and guest satisfaction.
• Server food and beverage to the guest as per the course of order.
• Observes guests and ensure their satisfaction with the food and service.
• Promptly respond to guest with any additional request.
• Maintaining proper dining experience, delivering items, fulfilling customer needs, offering
• Desserts and drinks, removing courses, replenishing utensils, refilling glasses.
• Prepare mixed drinks for service to your customers table.
• Properly open and pour wine at the tableside.
• Adhere to grooming and appearance standards consistently.
• Understands and can communicate products and services available at the resort.
• Must have some familiarity with basic cooking skills.
• Assist Buspersons with stocking and maintaining the restaurant par stock levels and side station.
• Help other areas of the restaurant such as answering telephones and completing financial transactions.
• Print closing report and drop the cash with the front office / accounts department.
• Tally the Credit Card settlements for the day with the batch closing report from EDC machine.
• Close the shift on the POS terminal.