F & B Executive

Rosetta Hospitality; Varca; On-site; INR 279,000 - 446,400; Full time

Job summary

Rosetta Hospitality in Varca, Goa, is seeking a dedicated individual responsible for ensuring guest satisfaction in a restaurant setting. The role includes overseeing restaurant operations, training staff, and managing complaints effectively. You will promote a professional image, ensure a clean environment, and prepare regular reports on performance. The ideal candidate should have strong interpersonal skills and a commitment to maintaining high standards. Experience in hospitality is preferred.

Responsibilities

• Ensure acknowledgment of handovers from previous shifts.
• Treat guests and colleagues courteously.
• Anticipate guests' needs and react timely.
• Resolve complaints during shifts and log them.
• Oversee restaurant operations and ensure customer satisfaction.

Job description

Responsibilities

• Ensure has acknowledged handovers from previous shifts
• Demonstrate pride at work place with a high level of commitment towards achieving organizational objectives
• Treats all guests and colleagues in a polite and courteous manner at all times. Prompt, caring and helpful manner
• Anticipate guest’s needs wherever possible and react to these timely
• Promote a helpful and professional image to the internal and external customer
• Ascertain a high level of guest satisfaction (ensure zero complaints of department)
• Use guest names whenever appropriate
• Has a good knowledge of different types of rooms, resorts facilities, hours of restaurant the operation, any special functions, and events to held in the resort
• Aware of our city/destination, places of interest, shopping areas
• In the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements are known
• Endeavor to resolve all complaints during shift and logs all complaints in a logbook for further follow-up
• Oversee all front and back of the house restaurant operations
• Ensure customer satisfaction through promoting excellent service; respond to customer complaints tactfully and professionally
• Prepare daily banking and cash flow reports
• Supervise the maintenance of service equipment
• Monitor standards of guest facilities and services
• Control stock and monitor security procedures
• Assist with menu and wine list creation
• Works with Restaurant, Talent & HR Manager to ensure the departmental performance of staff is productive. Duties include:
  • Conduct on the job training in accordance with the departmental standards and procedures and maintains a record of progress for each staff member
  • Provide input for probation and formal performance appraisal discussions in line with company guidelines
  • Ensure new staff attend Corporate Orientation within the first month of hire
  • Assist with the implementation of departmental induction for new hires
  • Assist with the preparation of efficient departmental work schedules
  • Coach, counsel and discipline staff in breach of policies and departmental procedures, providing constructive feedback to enhance performance
• Works with superior in the preparation and management of the department’s budget and is aware of financial targets
• Recycles where-ever possible and enforces cost-saving measures to staff
• Seek ways to cut wastage and decrease operational costs without compromising the quality
• Generates weekly, monthly, and annual reports
• Responsible for achieving a score of 90% in RENARD audit for Restaurant, IRD, Banquet & Bar operations and take necessary action for the shortcomings for standard compliance
• Responsible for maintenance and cleanliness of the Bar and Beverage trolley
• Carry out any reasonable duties as instructed by the Restaurant Manager