Senior Associate - Claims [T500-21211]

Arch Global Services India; Thiruvananthapuram; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A leading global insurer is seeking a detail-oriented Senior Claims Operations Associate in Thiruvananthapuram, India. The successful candidate will oversee claims processes, mentor junior staff, and drive operational excellence through data insights. This role requires a strong understanding of insurance operations, excellent communication skills, and 4+ years of relevant experience. Full-time employment with a focus on compliance and continuous improvement is offered. Join a dynamic team committed to innovation and risk management.

Qualifications

• Minimum 4 years of experience in insurance operations, focusing on Claims.
• Experience in KPI tracking, reporting, and team coordination.
• Willingness to work in night or afternoon shifts as required.

Responsibilities

• Oversee Claims lifecycle activities including loss setup, recoveries, payments, and documentation.
• Support and guide junior team members in task execution and issue resolution.
• Monitor and track operational KPIs and service-level metrics.
• Collaborate with cross-functional teams for timely processing.
• Ensure compliance with regulatory guidelines and internal policies.
• Identify process gaps and contribute to improvement initiatives.
• Maintain audit-ready documentation.

Skills

Insurance operations knowledge

Mentoring experience

Proficiency in MS Office

Analytical mindset

Communication skills

Professionalism in handling information

Education

Graduate in any discipline

Insurance certifications preferred

Tools

Reporting platforms

Job description

Arch Capital Group Ltd. (Arch) is a leading global insurer with operations in more than a dozen countries. We write insurance, reinsurance and mortgage insurance on a worldwide basis, and our customers value us as an innovative partner and dependable risk manager with decades of fresh ideas and solid results. Part of the S&P 500, Arch has the size and capital position to remain a market-leading specialty insurer.

About the Job:

We are seeking an experienced and detail-oriented Senior Claims Operations Associate to lead and support Claims processes across multiple lines of business. This role involves overseeing operational activities, mentoring junior team members, and driving service excellence through data-driven insights and process improvements.

Job Responsibilities

• Oversee Claims lifecycle activities including loss setup, recoveries, payments, and documentation.
• Support and guide junior team members in task execution and issue resolution.
• Monitor and track operational KPIs and service-level metrics; generate periodic reports for leadership review.
• Collaborate with Claims handlers, adjusters, underwriters, and cross-functional teams to ensure timely and accurate processing.
• Ensure compliance with regulatory guidelines and internal policies.
• Identify process gaps and contribute to continuous improvement initiatives.
• Maintain audit-ready documentation and support internal/external audits.

Desired Skills

• Strong understanding of insurance operations and end-to-end Claims workflows.
• Experience in mentoring or supervising team members.
• Proficiency in MS Office tools and reporting platforms; familiarity with Claims or policy administration systems.
• Analytical mindset with the ability to interpret data and drive insights.
• Excellent communication and stakeholder management skills.
• High level of professionalism and discretion in handling sensitive information.

Education / Experience

• Graduate in any discipline; insurance certifications preferred.
• 4+ years of experience in insurance operations, with a focus on Claims.
• Experience in KPI tracking, reporting, and team coordination.
• Willingness to work in night or afternoon shifts as required.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Accounting/Auditing and Finance

Industries

• Outsourcing and Offshoring Consulting

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Note: This description reflects current expectations and is subject to change at the discretion of Arch Capital Group Ltd.