Senior Associate - Insurance Operation [T500-21873]

Arch Global Services India; Pune District; On-site; INR 600,000 - 800,000; Full time

Job summary

A leading global insurance firm in Maharashtra seeks a skilled Insurance Operations Expert to manage the lifecycle of insurance policies and enhance operational efficiency. The ideal candidate will have 2-5 years of experience, excellent analytical skills, and proficiency in MS Office. Responsibilities include collaboration with underwriters, ensuring data integrity, and supporting team learning. This full-time role offers a dynamic work environment with flexible shift options, contributing to high-quality service for clients worldwide.

Qualifications

• 2 to 5 years of experience in insurance operations or policy administration.
• Flexible to shift schedules and willing to work night or afternoon shifts.
• Proficient in managing reports and team coordination.

Responsibilities

• Manage end-to-end policy administration activities.
• Ensure data accuracy and integrity through validation.
• Collaborate with underwriters and brokers to resolve queries.
• Support junior team members and contribute to learning.
• Identify and implement process improvements.
• Generate reports and track KPIs.
• Generate reports and track KPIs to monitor performance.

Skills

Understanding of insurance policy workflows

Attention to detail

Proficiency in CRM platforms

Effective communication

Analytical thinking

Problem-solving capabilities

Confidentiality

CRM platforms

Reporting tools

Education

Graduate in any discipline

Tools

MS Office (Excel, Word, Outlook)

Reporting tools

CRM platforms

Job description

Senior Associate - Insurance Operation [T500-21873]

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Arch Capital Group Ltd. (Arch) is a leading global insurer with operations in more than a dozen countries. We write insurance, reinsurance and mortgage insurance on a worldwide basis, and our customers value us as an innovative partner and dependable risk manager with decades of fresh ideas and solid results. Part of the S&P 500, Arch has the size and capital position to remain a market-leading specialty insurer.

About Global Services India

Arch Global Services India is the newest part of Arch Capital. Our new center will enable us to further scale our capabilities, drive innovation and enhance operational efficiency. At Arch Global Services India, we collaborate with teams across the globe to develop and implement solutions that deliver exceptional results for our clients worldwide.

About the Job

We are seeking a skilled and detail-oriented Insurance Operations Expert to join our dynamic team. This role is pivotal in managing the full lifecycle of insurance policies, ensuring operational accuracy, and supporting underwriters through efficient administrative processes. The ideal candidate will bring strong analytical skills, a collaborative mindset, and a commitment to delivering high-quality service.

Job Responsibilities

• Manage end-to-end policy administration activities for North America Commercial Insurance business.
• Ensure data accuracy and integrity through meticulous entry, validation, and cleansing.
• Collaborate with underwriters, brokers, and internal teams to resolve queries and maintain workflow efficiency.
• Support junior team members and contribute to a culture of continuous learning.
• Identify and implement process improvements to enhance operational performance.
• Maintain compliance with regulatory standards and internal service-level agreements.
• Generate reports and track KPIs to monitor business performance.

Desired Skills

• Strong understanding of insurance policy workflows and administration.
• High attention to detail and commitment to data quality.
• Proficiency in systems such as CRM platforms, Excel, and reporting tools.
• Effective communication and stakeholder management skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Analytical thinking and problem-solving capabilities.
• Flexibility to adapt to changing priorities and shift schedules.
• Professional conduct and adherence to confidentiality standards.

Education / Experience

• Graduate in any discipline.
• 2 to 5 years of experience in insurance operations or policy administration.
• Proficient in MS Office applications (Excel, Word, Outlook).
• Experience in managing reports, metrics, and team coordination.
• Willingness to work in night or afternoon shifts.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Accounting/Auditing and Finance

Industries: Outsourcing and Offshoring Consulting