Senior Associate - Branch Operations (Customer Facing Roles)

HDFC Life; Bareilly; On-site; INR 300,000 - 600,000; Full time

Job summary

HDFC Life seeks a Senior Associate - Branch Operations to manage daily branch activities, coordinate tasks across teams, and resolve issues to ensure efficient service delivery. The role requires a graduate with strong communication, analytical, and organizational skills, plus proficiency in MS Office.

You will ensure compliance with policies and contribute to meeting targets in a fast-paced environment. The position emphasizes customer focus, collaboration with other departments, and

Qualifications

• Graduate degree required.
• Strong communication skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Manage day-to-day branch operations.
• Coordinate with team for timely task execution.
• Analyze and resolve operational issues proactively.
• Maintain accurate records and reports.
• Provide excellent customer service to clients.
• Collaborate with other departments to meet goals.
• Identify process improvements and implement new procedures.
• Maintain a safe and secure working environment.
• Meet performance targets and adhere to policies.

Skills

Verbal communication

Written communication

Analytical skills

Problem solving

Adaptability

Organization

Customer focus

Education

Graduate

Tools

MS Office

Job description

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Support (19)

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What are we looking for?

We are seeking a dedicated and skilled Senior Associate - Branch Operations to join our team. In this role, you will be responsible for the efficient and effective management of our branch's day-to-day operations.

What does the job entail?

Manage the day-to-day operations of the branch.

Coordinate with team members to ensure the smooth and timely execution of tasks.

Analyze and resolve operational issues proactively.

Maintain accurate records and reports.

Provide excellent customer service to all clients.

Collaborate with other departments to achieve business objectives and organizational goals.

Identify areas for process improvement and implement new procedures to enhance efficiency.

Maintain a safe and secure working environment.

Meet performance targets and deadlines.

Ensure adherence to all company policies and procedures.

Work Experience

1-2 years in a relevant field.

Graduate.

Preferred Skills

Communication: Strong skills in verbal and written communication.

Problem-Solving: Excellent analytical and issue-resolution abilities.

Adaptability: Thrives in a fast-paced environment.

Organization: Highly organized with great time management.

Customer-Focused: Dedicated to providing great service..

Technical: Proficient in MS Office and relevant software.