Senior Associate - Branch Operations

HDFC Life; Nagpur District; On-site; INR 400,000 - 560,000; Full time

Job summary

HDFC Life is seeking a Senior Associate - Branch Operations to oversee the day-to-day activities of our branch and ensure smooth operations. You will coordinate with team members to execute tasks on time and resolve issues proactively while maintaining thorough records.

The role requires a Graduate degree, strong communication skills, and a focus on delivering excellent customer service in a fast-paced environment. This on-site position offers growth within the Branch Operations team.

Qualifications

• 1–2 years of relevant experience.
• Graduate qualification required.
• Strong communication skills.

Responsibilities

• Manage day-to-day branch operations.
• Coordinate with team members to ensure timely task execution.
• Analyze and resolve operational issues proactively.
• Maintain accurate records and reports.
• Provide excellent customer service to all clients.
• Collaborate with other departments to achieve business objectives and organizational goals.
• Identify areas for process improvement and implement new procedures to enhance efficiency.
• Maintain a safe and secure working environment.
• Meet performance targets and deadlines.
• Ensure adherence to all company policies and procedures.

Skills

Communication

Problem solving

Adaptability

Organization

Customer focus

MS Office

Education

Graduate

Tools

MS Office

Job description

Support (19)

Operations (40)

Function

Preferred Location Location

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Corporate Agency Manager - Banca

1 - 2 Years

Corporate Agency Manager - Banca

1 - 2 Years

Corporate Agency Manager - Banca

1 - 2 Years

Corporate Agency Manager - Banca

1 - 2 Years

What are we looking for?

We are seeking a dedicated and skilled Senior Associate - Branch Operations to join our team. In this role, you will be responsible for the efficient and effective management of our branch's day-to-day operations.

What does the job entail?

• Manage the day-to-day operations of the branch.
• Coordinate with team members to ensure the smooth and timely execution of tasks.
• Analyze and resolve operational issues proactively.
• Maintain accurate records and reports.
• Provide excellent customer service to all clients.
• Collaborate with other departments to achieve business objectives and organizational goals.
• Identify areas for process improvement and implement new procedures to enhance efficiency.
• Maintain a safe and secure working environment.
• Meet performance targets and deadlines.
• Ensure adherence to all company policies and procedures.

Work Experience

• 1-2 years in a relevant field.
• Graduate.

Preferred Skills

• Communication: Strong skills in verbal and written communication.
• Problem-Solving: Excellent analytical and issue-resolution abilities.
• Adaptability: Thrives in a fast-paced environment.
• Organization: Highly organized with great time management.
• Customer-Focused: Dedicated to providing great service..
• Technical: Proficient in MS Office and relevant software.