Senior Associate - Branch Operations (Customer Facing Roles)

Hdfc Life Ltd; Alwar; On-site; INR 400,000 - 650,000; Full time

Job summary

HDFC Life is seeking a dedicated Senior Associate - Branch Operations to manage the daily activities of our branch and ensure smooth operation. The role involves coordinating with team members, resolving issues, and maintaining accurate records while delivering high-quality customer service.

The ideal candidate has 1–2 years in a related field, strong communication, and organizational skills, with proficiency in MS Office. This position is based in India and follows an on-site work model.

Qualifications

• Minimum 1–2 years in branch operations or related field.
• Graduate with good communication and customer service orientation.
• Proficient in MS Office and process documentation.

Responsibilities

• Manage the day-to-day operations of the branch.
• Coordinate with team members to ensure timely execution of tasks.
• Analyze and resolve operational issues proactively.
• Maintain accurate records and reports.
• Provide excellent customer service to clients.
• Collaborate with other departments to achieve business objectives.
• Identify areas for process improvement and implement new procedures to enhance efficiency.
• Maintain a safe and secure working environment.
• Meet performance targets and deadlines.
• Ensure adherence to all company policies and procedures.

Skills

Communication

Problem-Solving

Adaptability

Organization

Customer-Focused

Technical

Education

Graduate

Tools

MS Office

Relevant software

Job description

Support (21)

Operations (48)

Function

Preferred Location Location

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Corporate Agency Manager - Banca

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What are we looking for?

We are seeking a dedicated and skilled Senior Associate - Branch Operations to join our team. In this role, you will be responsible for the efficient and effective management of our branch's day-to-day operations.

What does the job entail?

• Manage the day-to-day operations of the branch.
• Coordinate with team members to ensure the smooth and timely execution of tasks.
• Analyze and resolve operational issues proactively.
• Maintain accurate records and reports.
• Provide excellent customer service to all clients.
• Collaborate with other departments to achieve business objectives and organizational goals.
• Identify areas for process improvement and implement new procedures to enhance efficiency.
• Maintain a safe and secure working environment.
• Meet performance targets and deadlines.
• Ensure adherence to all company policies and procedures.

Work Experience

• 1-2 years in a relevant field.
• Graduate.

Preferred Skills

• Communication: Strong skills in verbal and written communication.
• Problem-Solving: Excellent analytical and issue-resolution abilities.
• Adaptability: Thrives in a fast-paced environment.
• Organization: Highly organized with great time management.
• Customer-Focused: Dedicated to providing great service..
• Technical: Proficient in MS Office and relevant software.