Branch Operations Manager

CSB Bank; Surat; On-site; INR 800,000 - 1,400,000; Full time

Job summary

CSB Bank in Surat seeks an experienced Branch Operations Lead to manage daily branch activities, drive sales, and ensure compliance. The role focuses on delivering excellent customer service while leading a team to meet targets.

Candidates should have strong communication, analytical, and decision-making abilities, with a track record in sales management and team development. Banking experience is preferred and the position is based on-site in Surat.

Qualifications

• Minimum 5 years of experience in a similar branch/financial role.
• Strong knowledge of branch operations, sales and customer service principles.
• Demonstrated leadership and ability to drive teams.
• Excellent communication and problem-solving skills.

Responsibilities

• Manage the branch's daily operations for smooth functioning.
• Support sales efforts to achieve targets and grow business.
• Ensure regulatory compliance and operational efficiency.
• Provide excellent customer service and promptly resolve complaints.
• Analyze sales data and market trends to inform decisions.
• Collaborate with cross-functional teams to drive growth.

Skills

Branch operations

Sales acumen

Customer service

Communication skills

Leadership

Problem solving

Analytical thinking

Job description

Roles and Responsibility

• Manage the branchs daily operations to ensure smooth functioning.
• Support sales efforts to achieve business targets and identify opportunities for growth.
• Ensure operational efficiency and compliance with regulatory requirements.
• Provide excellent customer service and resolve customer complaints promptly.
• Analyze sales data and market trends to inform business decisions.
• Collaborate with cross-functional teams to drive sales growth and improve overall performance.

Job Requirements

• Minimum 5 years of experience in a similar role, preferably in banking or finance.
• Strong knowledge of branch operations, sales, and customer service principles.
• Excellent communication, leadership, and problem-solving skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Strong analytical and decision-making skills with attention to detail.
• Experience with sales management and team development is an added advantage.