Branch Operations Executive

Digitide; Kovvur; On-site; INR 300,000 - 600,000; Full time

Job summary

Digitide India is seeking a Branch Operations Executive to manage daily branch operations, coordinate with customer care, sales, and support teams, and ensure a positive customer experience. You will act as the face of Digitide at the branch, driving efficiency and maintaining records.

The role requires a Bachelor's degree, 2+ years in a similar BFSI-related role, excellent communication, strong organizational skills, and proficiency in MS Office.

Qualifications

• Degree and experience aligned with branch operations and customer service roles.
• Strong communication, organization, and decision-making abilities.
• Familiarity with MS Office and data/documentation tasks.

Responsibilities

• Manage and oversee daily branch operations, ensuring efficient and effective functioning.
• Coordinate and collaborate with various teams, including customer care, sales, and support, to achieve operational excellence.
• Handle customer inquiries and provide timely and accurate information about our products and services.
• Resolve customer issues and complaints, ensuring a high level of satisfaction and maintaining positive relationships.
• Maintain accurate records and documentation, ensuring compliance with company policies and procedures.
• Monitor and analyze branch performance, identifying areas for improvement and implementing strategies to enhance productivity.
• Train and mentor new team members, providing guidance and support to ensure a smooth onboarding process.
• Ensure the branch is well-equipped with necessary resources and supplies, and maintain a safe and secure work environment.
• Stay updated with industry trends and best practices, and implement innovative solutions to enhance branch operations.
• Build and maintain strong relationships with customers, fostering a positive and professional image of the company.

Skills

Excellent communication

Organizational skills

Customer-focused

Team collaboration

Education

Bachelor's degree in Business Administration, Management, or related field

Tools

Microsoft Office

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a Branch Operations Executive, you will play a vital role in managing the day-to-day operations of our branch. Your responsibilities will include overseeing administrative tasks, coordinating with various teams, and ensuring a positive customer experience. You will be the face of our company, representing us to our valued customers and clients.

Responsibilities

• Manage and oversee daily branch operations, ensuring efficient and effective functioning.
• Coordinate and collaborate with various teams, including customer care, sales, and support, to achieve operational excellence.
• Handle customer inquiries and provide timely and accurate information about our products and services.
• Resolve customer issues and complaints, ensuring a high level of satisfaction and maintaining positive relationships.
• Maintain accurate records and documentation, ensuring compliance with company policies and procedures.
• Monitor and analyze branch performance, identifying areas for improvement and implementing strategies to enhance productivity.
• Train and mentor new team members, providing guidance and support to ensure a smooth onboarding process.
• Ensure the branch is well-equipped with necessary resources and supplies, and maintain a safe and secure work environment.
• Stay updated with industry trends and best practices, and implement innovative solutions to enhance branch operations.
• Build and maintain strong relationships with customers, fostering a positive and professional image of the company.

Qualifications

• Bachelor's degree in Business Administration, Management, or a related field.
• Minimum 2 years of experience in a similar role, preferably in the BFSI industry.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
• Proficiency in using Microsoft Office suite and other relevant software for branch operations.
• Ability to work independently and make sound decisions, while also being a team player.
• Customer-oriented approach, with a focus on providing exceptional service and building long-term relationships.
• Analytical mindset, with the ability to interpret data and make informed decisions to improve branch performance.
• Willingness to learn and adapt to new technologies and processes, staying updated with industry developments.
• Strong work ethic, integrity, and a commitment to maintaining high standards of professionalism.

About Us

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Info

• Job Identification 254501
• Job Category Customer Support/Operations | BPM