Senior Associate - Branch Operations

HDFC Life; Surat; On-site; INR 900,000 - 1,300,000; Full time

Job summary

HDFC Life is seeking a Senior Associate - Branch Operations to oversee day-to-day branch functions and ensure smooth service delivery. The role requires coordinating with teammates, resolving issues, and maintaining records with a focus on customer satisfaction.

Ideal candidates have 1-2 years in a relevant field and a graduate degree. Strong communication, problem-solving, and organizational skills are essential to drive performance and compliance.

Qualifications

• Strong verbal and written communication skills.
• Analytical and issue-resolution abilities.
• Thrives in a fast-paced environment.
• Time management and organizational skills.
• Customer service orientation.
• Proficiency in MS Office and relevant software.

Responsibilities

• Manage the day-to-day operations of the branch.
• Coordinate with team members for timely task execution.
• Analyze and resolve operational issues proactively.
• Maintain records and reports.
• Provide excellent customer service to all clients.
• Collaborate with other departments to achieve business objectives and organizational goals.
• Identify areas for process improvement and implement new procedures to enhance efficiency.
• Maintain a safe and secure working environment.
• Meet performance targets and deadlines.
• Ensure adherence to all company policies and procedures.

Skills

Communication

Problem solving

Adaptability

Organization

Customer-focused

Education

Graduate

Tools

MS Office

Job description

Support (20)

Operations (46)

Function

Preferred Location Location

Senior Area Business Manager - Agency - Business Partner

2 - 4 Years

Senior Area Business Manager - Agency - Business Partner

2 - 4 Years

Senior Area Business Manager - Agency - Business Partner

2 - 4 Years

Senior Area Business Manager - Agency - Business Partner

2 - 4 Years

Senior Area Business Manager - Agency - Business Partner

2 - 4 Years

Senior Area Business Manager - Agency - Business Partner

2 - 4 Years

Senior Area Business Manager - Agency - Business Partner

2 - 4 Years

Senior Area Business Manager - Agency - Business Partner

2 - 4 Years

Senior Area Business Manager - Agency - Business Partner

2 - 4 Years

What are we looking for?

We are seeking a dedicated and skilled Senior Associate - Branch Operations to join our team. In this role, you will be responsible for the efficient and effective management of our branch's day-to-day operations.

What does the job entail?

Manage the day-to-day operations of the branch.

Coordinate with team members to ensure the smooth and timely execution of tasks.

Analyze and resolve operational issues proactively.

Maintain accurate records and reports.

Provide excellent customer service to all clients.

Collaborate with other departments to achieve business objectives and organizational goals.

Identify areas for process improvement and implement new procedures to enhance efficiency.

Maintain a safe and secure working environment.

Meet performance targets and deadlines.

Ensure adherence to all company policies and procedures.

Work Experience

1-2 years in a relevant field.

Graduate.

Preferred Skills

Communication: Strong skills in verbal and written communication.

Problem-Solving: Excellent analytical and issue-resolution abilities.

Adaptability: Thrives in a fast-paced environment.

Organization: Highly organized with great time management.

Customer-Focused: Dedicated to providing great service..

Technical: Proficient in MS Office and relevant software.