Branch Operations Manager

CSB Bank; Hanspura; On-site; INR 600,000 - 1,200,000; Full time

Job summary

CSB Bank is seeking an experienced professional for a branch operations role in Gujarat, India. The position focuses on managing daily branch functions, driving sales initiatives, and delivering excellent customer service.

The role requires strong leadership, communication, and analytical skills to analyze market trends and support growth across cross-functional teams. It is based on-site in Hanspura, Gujarat.

Qualifications

• Minimum 5 years of experience in branch operations or similar banking role.
• Strong knowledge of branch operations, sales, and customer service.
• Excellent communication, leadership, and problem-solving skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Experience with sales management and team development is an added advantage.

Responsibilities

• Manage the branch's daily operations to ensure smooth functioning.
• Support sales efforts to achieve business targets and identify opportunities for growth.
• Ensure operational efficiency and compliance with regulatory requirements.
• Provide excellent customer service and resolve customer complaints promptly.
• Analyze sales data and market trends to inform business decisions.
• Collaborate with cross-functional teams to drive sales growth and improve overall performance.

Skills

Branch operations

Sales and customer service

Communication

Leadership

Problem-solving

Analytical thinking

Team development

Job description

Roles and Responsibility

• Manage the branchs daily operations to ensure smooth functioning.
• Support sales efforts to achieve business targets and identify opportunities for growth.
• Ensure operational efficiency and compliance with regulatory requirements.
• Provide excellent customer service and resolve customer complaints promptly.
• Analyze sales data and market trends to inform business decisions.
• Collaborate with cross-functional teams to drive sales growth and improve overall performance.

Job Requirements

• Minimum 5 years of experience in a similar role, preferably in banking or finance.
• Strong knowledge of branch operations, sales, and customer service principles.
• Excellent communication, leadership, and problem-solving skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Strong analytical and decision-making skills with attention to detail.
• Experience with sales management and team development is an added advantage.