Senior Associate-Branch Operation

HDFC Life; Kolkata District; On-site; INR 350,000 - 520,000; Full time

Job summary

HDFC Life in Kolkata is seeking a Branch Operations Senior Associate to handle customer service and backend operations including NB, PS, accounts revival, and lead generation. The role emphasizes improving persistency and revival underwriting through proactive service.

The ideal candidate has 1-2 years in operations or customer service, with good communication and MS Office skills, and willing to work in a fast-paced insurance environment in the Kolkata region.

Qualifications

• 1-2 years of experience in operations, customer service, Sales calling & operations.
• Preferably from Insurance or Banking sector.
• Age: 21-38 Years

Responsibilities

• Customer Relationship and Services
• New Business Processing
• Policy Servicing
• Claims
• Documentation
• Business Retention Persistency/Revival
• Lead Generations

Skills

Customer Service

Sales & Calling

Good communication skills

MS Office

Education

Graduate/Post Graduate

Job description

Job Description Branch Operations Senior Associate

Purpose of the Job:

To ensure customer service and support all backend operation like NB, PS, Accounts Revival, and Lead Generation and to track & increase Persistency and Revival UW.

Duties & Responsibilities:

• Customer Relationship and Services
• New Business Processing
• Policy Servicing
• Claims
• Documentation
• Business Retention Persistency/Revival
• Lead Generations

Academic Qualification:

• Graduate/Post Graduate

Knowledge, Skills & Abilities:

• 1-2 years of experience in operations, customer service, Sales calling & operations. Preferably from Insurance or Banking sector.
• Age: 21-38 Years

Required Skill:

• Customer Service
• Sales & Calling
• Good communication skills
• MS Office (Excel, PowerPoint and etc.)

Regards,

Sneha Banerjee

HDFC Life-HR

9874153273

[e-mail]