Senior Associate-Branch Operation

HDFC Life; Dehradun; On-site; INR 300,000 - 520,000; Full time

Job summary

HDFC Life is seeking a Branch Operations Senior Associate in Dehradun, India. You will handle customer service and support backend operations including NB, PS, accounts revival, and lead generation.

The role focuses on tracking and increasing persistency and revival UW through proactive service and process efficiency. The candidate should have 1-2 years of operations experience, good communication, and proficiency in MS Office.

Qualifications

• 1-2 years of experience in operations, customer service, Sales calling & operations. Preferably from Insurance or Banking sector.
• Age: 21-38 Years.

Responsibilities

• Customer Relationship and Services.
• New Business Processing.
• Policy Servicing.
• Claims.
• Documentation.
• Business Retention Persistency/Revival.
• Lead Generations.

Skills

Customer Service

Sales & Calling

Communication Skills

Education

Graduate/Post Graduate

Tools

MS Office

Job description

Job Description Branch Operations Senior Associate

Purpose of the Job:

To ensure customer service and support all backend operation like NB, PS, Accounts Revival, and Lead Generation and to track & increase Persistency and Revival UW.

Duties & Responsibilities:

• Customer Relationship and Services
• New Business Processing
• Policy Servicing
• Claims
• Documentation
• Business Retention Persistency/Revival
• Lead Generations

Academic Qualification:

• Graduate/Post Graduate

Knowledge, Skills & Abilities:

• 1-2 years of experience in operations, customer service, Sales calling & operations. Preferably from Insurance or Banking sector.
• Age: 21-38 Years

Required Skill:

• Customer Service
• Sales & Calling
• Good communication skills
• MS Office (Excel, PowerPoint and etc.)

Regards,

Sneha Banerjee

HDFC Life-HR

9874153273

[e-mail]