Senior Associate- Billing & Dispute Resolution

Delhivery; Gurugram District; On-site; INR 300,000 - 420,000; Full time

Job summary

Delhivery is seeking a Revenue Assurance professional in Gurugram to manage invoicing, billing, and dispute resolution for clients in the logistics sector. You will work on data requests from auditors and corporate finance while maintaining strong SLA adherence and timely responses to inquiries via calls and emails.

Ideal candidates have 0.6–1 year of experience in logistics or related customer service, with solid Excel/SQL skills and fluency in communication. MBA freshers may also apply.

Qualifications

• Graduate in any discipline or Equivalent (10+2+3) with minimum 0.6-1 year work experience, preferably in Logistic/Supply Chain/shipping domain/customer service.
• Basic knowledge of Logistics/Supply Chain domain.
• Good communication skills with fluency.
• Ability to work under pressure situations.
• MBA Freshers may also apply.

Responsibilities

• Handle the clients Invoicing and Disputes End to End (Supply chain services).
• Handle the billing related data requirement of auditors and corporate finance.
• Handle queries through calls and Email follow-ups.
• Handle data effectively.
• Ensure client SLA and timelines are met.

Education

Graduate in any discipline or Equivalent (10+2+3)

Tools

MS Excel

VBA

Google Data Studio

SQL

Job description

Your Role and Responsibilities

As part of the Revenue Assurance team, you are responsible for Revenue/Billing/Invoicing processing and reconciliation for clients in the Logistic Industry. If you thrive in a dynamic, collaborative workplace, Delhivery provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there's no limit to what you can accomplish here.

Responsibilities

• Handle the clients Invoicing and Disputes End to End (Supply chain services).
• Handle the billing related data requirement of auditors and corporate finance.
• Handle queries through calls and Email follow-ups.
• Handle data effectively.
• Ensure client Service Level Agreements (SLA) and timelines are met.
• Required Technical and Professional Expertise.
• Graduate in any discipline or Equivalent (10+2+3) with minimum 0.6-1 year work experience, preferably in Logistic/Supply Chain/ shipping domain /customer service.
• Basic knowledge of Logistic/Supply Chain domain.
• Good Communication Skills with fluency.
• Ability to work under pressure situations

Preferred Technical and Professional Expertise

• Proficient in MS office applications like MS Excel, Macros, VBA, Google data studio and SQL
• Experience in handling queries via calls and emails is highly desired.
• Ambitious individual who can work under direction towards agreed targets/goals.
• Proven interpersonal skills while contributing to team effort by accomplishing related results as needed.

MBA Freshers may also apply.