Assistant Manager - Billing & Dispute Resolution

Delhivery; Gurugram District; On-site; INR 450,000 - 650,000; Full time

Job summary

Delhivery in Gurugram is seeking an invoicing specialist to manage timely invoicing and ensure client-specific formats are met.

You will streamline end-to-end billing processes, resolve billing disputes, and collaborate with billing, tax, and collections teams. Strong Excel and communication skills are required.

Qualifications

• Experience in invoicing within logistics/D2C/Ecommerce is a plus.
• Strong analytical and numerical skills with ability to interpret data.
• Excellent written and verbal communication abilities.

Responsibilities

• Ensure timely invoicing in client-specified formats and submission timelines.
• Maintain invoicing SOPs and invoice submission requirements across clients.
• Provide timely resolution to billing disputes raised by clients.
• Automate manual tasks to improve billing efficiency and accuracy.
• Develop a logical approach to resolve billing issues and streamline processes.
• Streamline end-to-end invoicing to accelerate realizations.
• Coordinate with billing, collections, dispute resolution and tax teams and other stakeholders for required information.
• Assist in resolving statutory audits and tax audits queries.
• Support team members with training and knowledge enhancement.

Skills

Analytical skills

Communication

Attention to detail

Billing experience

Tools

Microsoft Excel

PowerPoint

Microsoft Word

Job description

KEY RESPONSIBILITIES:

• To ensure timely invoicing and submission of invoices as per clients required format.
• To ensure that the Invoicing SOPs are in place along with the invoice submission requirements for all clients.
• To provide timely resolution to clients corresponding to billing disputes raised by them.
• To focus on automation of manual tasks and increase the billing efficiency & accuracy.
• To build in a logical approach for resolving the source of billing issues and streamline the process.
• To streamline the end to end invoicing process for faster realization of invoices.
• Responsible for managing & coordination with billing, collections, dispute resolution and tax teams and internal stakeholders for the information.
• Ability to resolve statutory audit, internal audit and tax audit queries
• Assisting team members in training and knowledge enhancement

EXPERIENCE :

• Hands on experience working in the logistics/D2C/Ecommerce domain is a huge plus.
• Extensive experience in a fast- paced environment having handled scale & complexity would be ideal to succeed in this role.

FUNCTIONAL SKILLS:

• Proficient in Microsoft Excel, Power point, Word.
• Excellent communication & Writing skills.
• Good Acumen in Analytic and Logical skills

BEHAVIOURAL SKILLS:

• Uncompromising integrity and work ethic.
• Ability to execute under tight deadlines.
• Outstanding communication, leadership and interpersonal skills with the ability to work effectively with people at all levels of the organization.