Senior Associate - Assessments & Proctor...

Gus Education (India) Llp; Hyderabad; On-site; INR 450,000 - 600,000; Full time

Benefits offered by this job

Medical insurance

Cab facilities for commuting

Generous leave policy

Job summary

GUS Education India (GEI) is seeking a Senior Associate for Assessments & Proctoring to manage communications, CRM tasks and student inquiries with a focus on service quality. The role requires 2–4 years of relevant experience and strong English language skills, and will support assessment operations and process adherence.

You will interact with students, clients and staff, coordinate with programme teams, and help maintain accurate records in CRM while ensuring timely responses and compliance

Qualifications

• Graduate level or equivalent.
• Proficient in Microsoft Office Tools and CRM software.
• 2–4 years of experience in a relevant area.
• Strong written and verbal English communication.

Responsibilities

• Manage emails, CRM/EDMC tasks and calls via MS-Teams with 24–48 hour response.
• Respond to enquiries from students, clients and staff with professional, timely communications.
• Direct enquiries to appropriate teams and maintain clear status updates.
• Record interactions and case updates in CRM with complete audit trail.
• Support onboarding and buddying of new joiners and assist team leader as needed.

Skills

Communication

Diplomacy

Attention to detail

Analytical thinking

Organizational skills

Work ethic

Flexibility

Problem solving

Team coordination

Stress management

Education

Graduate level

Tools

MS Office

CRM software

Job description

Senior Associate - Assessments & Proctor...

Senior Associate - Assessments & Proctor...

GUS11722

• GEI
• India

Posted On 03 Sep 2026

End Date 11 Sep 2026

Required Experience 2 - 4 years

Skills

Skill

Graduation/Equivalent Course

Working Language

Job Description

JOB DESCRIPTION

Job Title

Senior Associate (Assessment Office)

Date

25-Sep-2024

Function

Assessment Operations

Associate Manager

Reporting To

JD Approved by

Human Resources

Brand

ULaw

Work Location

About GUS Education India (GEI)

• GUS Education India (GEI) is the education arm of Global University Systems, a leading European Education conglomerate. Established in 2017, GEI boasts a portfolio of over 35 Institutions and collaborates with prestigious universities and institutions worldwide, offering educational services that enhance their operations and impact.

Nature of The Job

• To manage Emails / CRM/ EDMC Tasks (regular & complex) along with Phone Calls through MS-Teams and respond to enquiries from students, clients and staff within 24 to 48 hours, ensuring accurate and professional responses at all times in keeping with the corporate image of The University. Where necessary, re-direct enquiries to the appropriate Programme Team/department keeping students and clients fully informed of the status of their enquiry.

Job Purpose

• To gain a deep understanding of the GEI and Client partnership, the student journey with assisting students with their assessment and assessments related issues.
• To contribute to the development and to adhere to process maps, manuals, training materials, within Assessment Operations
• To deliver timely, professional and proactive services to staff and students.

Organizational Structure

Key Accountability

Actions

Ensuring timely and professional communication

Manage calls, Email , EDMC, CRM( Regular and Complex) related tasks, ensuring responses to students, clients, and staff are delivered within agreed SLAs and reflect the University’s professional standards. Demonstrate strong process knowledge by aligning all communication with relevant SOPs. Proactively support critical operational activities such as oral link coordination, result communications, during peak or time-sensitive periods.

Efficiently managing and directing enquiries:

Evaluate and route enquiries to the appropriate programme, or department with clear context and accurate information. Maintain regular interaction with students and clients to ensure transparency and clarity. Provide operational support to cross-functional teams by stepping into additional responsibilities during high-volume or peak periods.

Maintaining accurate and complete records

Record all interactions and case updates in CRM and related systems, ensuring a complete, accurate, and auditable trail of communication. Apply quality awareness when maintaining records, supporting internal reviews, audits, and informed decision‑making.

Delivering accurate and timely information

Provide comprehensive and accurate guidance on all aspects of assessments, drawing on strong knowledge of assessment regulations and SOPs. Address complex student queries with clarity and professionalism, coordinating with internal departments where required.

Ensuring adherence to policies and regulations:

Consistently apply client policies, procedures, and assessment regulations in daily operations. Actively refer to relevant SOPs to ensure compliance and contribute to maintaining high standards across assessment processes. Participate in quality reviews and compliance checks as part of internal audits.

Providing accurate and professional responses to routine inquiries

Handle routine enquiries via phone and email with a student-focused and professional approach. Perform regular quality checks on responses to ensure accuracy, consistency of tone, and alignment with university communication standards.

Supporting New Joiners through Buddying:

Buddy new joiners and provide day‑to‑day guidance throughout their learning curve. Support them in understanding calls, email handling, CRM/EDMC usage, and proctoring tasks. Maintain a documented record of buddying support and elevate learning or performance concerns to the Team Leader where required.

Desired Profile

Qualification

• Graduate level or equivalent
• Proficient in Microsoft Office Tools and CRM software

Skills

• Excellent oral and written communication skills in English.
• Diplomatic and assertive manner
• Takes pride in completing work to a high standard
• Ability to identify and logically analyze issues and suggest/implement solutions
• Attention to detail and accuracy
• Ability to work with people at all levels of seniority
• Polite, reliable, helpful and positive attitude.
• Ability to cope when under pressure
• Excellent organizational skills
• Flexibility in working hours required including weekends and changes in shift at short notice

Page Break

Relevant

Experience

• 2-4 years of experience in the relevant area

GUS Values

• GEI is an equal opportunity employer and encourages applicants from diverse backgrounds to apply.
• There is an expectation that employees will maintain the values of the Group and will comply with the code of conduct as well as equality, diversity, health, and safety policies of the company.
• At GUS Education India, GEI we truly believe that diverse culture, backgrounds, and experiences drive innovation.
• This role is a full-time position with a competitive salary and benefits package.
• The company offers comprehensive medical insurance to its employees, which includes hospitalization, accidental insurance, term insurance and Gratuity, which is over and above the compensation.
• To make the daily commute easier, safer, and less stressful, the company provides cab facilities to its employees to and from the workplace within 30 kilometers radius.
• The company acknowledges the importance of mental and physical well-being and the need for rest and relaxation. Workdays are Monday to Friday and a comprehensive leave package for employee well-being is offered, which includes 5 days of medical leave, 5 days of casual leave, 24 days of earned leave, 1 day of Happiness Leave, apart from 10 days of statutory leave, totaling to 45 days’ time off in a year.