Senior Associate - Student Services

Gus Education (India) Llp; Delhi; On-site; INR 700,000 - 1,100,000; Full time

Benefits offered by this job

Medical insurance

Cab service

Generous leave policy

Job summary

GUS Education India (GEI) invites applications for a Student Support Specialist to actively engage with students, motivate program completion and enhance the overall learning experience. This role combines individual contribution with technology–led activities to improve satisfaction, enrolments and course completion rates.

You will coordinate program activities, manage student records, and guide prospective students through the admissions process, while collaborating with Academics, Exams and

Qualifications

• Bachelor's Degree/PG
• Excellent written and spoken communication skills (English proficiency), along with being friendly and energetic
• Skilled in organizing and prioritizing work activities
• Detail-oriented and able to think critically
• Proficiency in MS Office Suite (Outlook, Word, Excel) and related software
• Approachable and vibrant personality
• Ability to establish rapport and build relationships with prospective students
• Persistence coupled with a passion for education
• A proven track record of achieving measurable results in a fast-paced, deadline driven environment
• Ability to guide prospective students through the university admissions process and overcome any obstacles that may arise
• Willingness to communicate primarily via phone, web-based platforms, and email

Responsibilities

• Coordinate and administer program activities and student support to enrolled and prospective students (registration, orientation, documentation)
• Identify complex problems of student progression and ensure retention through communication and process improvements
• Keep students informed about updates via announcements on the platform or targeted messages
• Provide information, guidance and support on low active days, submissions and important information
• Assist in developing goals and objectives for the student support unit
• Maintain student records and generate reports for contacts and inquiries
• Develop and participate in recruitment initiatives and related promotional materials
• Serve as liaison with student organizations and alumni
• Manage the student support systems through Helpdesk
• Introduce new support platform and analyze student experience for improvements
• Present analytics and provide recommendations to enhance student experience

Skills

Communication skills

Organizational skills

Detail-oriented

MS Office

Relationship-building

Admissions guidance

Phone/email communication

Education

Bachelor's Degree/PG

Tools

MS Office

Job description

GUS Education India (GEI) is the education arm of Global University Systems, a leading Global Education conglomerate. Established in 2017, GEI boasts a portfolio of over 35 Institutions and collaborates with prestigious universities and institutions worldwide, offering educational services that enhance their operations and impact.

Nature of The Job

A Student Support specialist is tasked with actively reaching out to students, motivating them to complete the program and improving the overall learning experience of the students. This will lead to greater student satisfaction, higher enrolments and program completion rate - impacting both revenue and brand image. This role has individual contribution as well as technology led activity.

KEY DELIVERABLES

• Flawless support to students
• Eminent follow-up and coordination
• Student relationship management

Organizational Structure

Key Responsibilities

• Coordinate and administer program activities and student support to enrolled and prospective students, such as course registration, graduation processing, petitioning, withdrawals, program documentation, computer accounts, information sessions and student orientation (online)
• Identify complex problems of student progression, ensure student satisfaction and retention through continuous communication and process improvement in cooperation with other departments and external stakeholders
• Keep students informed at all times about any updates to their selected programs by making announcements on the student platform or sending targeted messages
• Provide information, guidance and support to students regarding low active days, submissions and other important information
• Assist in development of goals and objectives for the student support unit.
• Maintain student records in databases, create and provide reports to serve as a contact point for enrolled and prospective student information
• Implement student recruitment initiatives and participate in the evaluation of such initiatives
• Develop or assist in the development and production of program advertising, promotional flyers and related recruitment initiatives
• Serve as liaison with student organizations and alumni
• Manage the Student support systems through Helpdesk
• Introducing new support platform, conducting analysis on student experience and recommend better methods
• Present analytics and give recommendations to enhance student experience

The above description is a general statement of required major duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned.

NETWORK OF INTERACTION

EXTERNAL RELATIONSHIPS

(with whom the position works closely)

INTERNAL RELATIONSHIPS

(with whom the position works closely)

Students

Academics, Exams and assessments, Sales & Admissions teams

Desired Profile

Qualification

• Bachelor's Degree/PG
• Excellent written and spoken communication skills (English proficiency), along with being friendly and energetic
• Skilled in organizing and prioritizing work activities
• Detail-oriented and able to think critically
• Proficiency in MS Office Suite (Outlook, Word, Excel) and related software
• Approachable and vibrant personality
• Ability to establish rapport and build relationships with prospective students
• Persistence coupled with a passion for education
• A proven track record of achieving measurable results in a fast-paced, deadline driven environment
• Ability to guide prospective students through the university admissions process and overcome any obstacles that may arise
• Willingness to communicate primarily via phone, web-based platforms, and email

Relevant

Experience

• 2-4 years of experience in student support or a similar client/student facing role
• Experience in Online Learning industry

GUS Values

• The expectation is that employees will maintain the values of the Group and will comply with the code of conduct as well as equality, diversity, health, and safety policies of the company.
• GEI is an equal opportunity employer and encourages applicants from diverse backgrounds to apply
• At GUS Education India, GEI we truly believe that diverse culture, backgrounds, and experiences drive innovation.
• This role is a full-time position with a competitive salary and benefits package.
• The company offers comprehensive medical insurance to its employees, which includes hospitalization, accidental insurance, term insurance and Gratuity, which is over and above the compensation.
• To make the daily commute easier, safer, and less stressful, the company provides cab facilities to its employees to and from the workplace within 30 kilometers radius.
• The company acknowledges the importance of mental and physical well-being and the need for rest and relaxation. Workdays are Monday to Friday and a comprehensive leave package for employee well-being is offered, which include 5 days of medical leave, 5 days of casual leave, 24 days of earned leave, 1 day of Happiness Leave, apart from 10 days of statutory leave, totaling to 45 days’ time off in a year.