Senior Associate - University Services

Gus Education (India) Llp; Hyderabad; On-site; INR 350,000 - 500,000; Full time

Benefits offered by this job

Medical insurance

Cab facility within 30 km

Generous leave policy

Job summary

GUS Education India (GEI) is seeking a Future Students Officer to deliver exceptional service to applicants as the first point of contact. You will handle inquiries via multiple channels, guide applicants through enrolment steps, and coordinate with admissions teams to ensure a smooth experience.

The role requires 1–2 years in customer service, preferably in higher education, with strong communication and CRM proficiency. A full-time position with a competitive salary and benefits is offered.

Qualifications

• Bachelor's degree in a related field.
• Proficiency in Microsoft Office and CRM software.
• Experience in higher education or admissions preferred.

Responsibilities

• Handle inquiries via phone, email, live chat and WhatsApp.
• Capture and maintain accurate applicant data.
• Respond within defined SLAs with high professionalism.
• Guide applicants on pending enrolment steps and schedule interviews.
• Collaborate with admissions teams to ensure a seamless applicant experience.

Skills

communication

customer service

multitasking

MS Office

CRM tools

rapid response

solution oriented

Education

Bachelor's degree

Tools

MS Office

CRM software

Job description

• GUS Education India (GEI) is the education arm of Global University Systems, a leading European Education conglomerate. Established in 2017, GEI boasts a portfolio of over 35 Institutions and collaborates with prestigious universities and institutions worldwide, offering educational services that enhance their operations and impact.

JobPurpose

• The Future Students Officer is responsible for providing excellent and seamless customer service to all applicants. The Future Students Officer is often the first point of contact that a prospective student will have with the university, so knowledge, enthusiasm, a very clear commitment to help and inform and above all professionalism, are pre-requisites for this role

Organizational Structure

Associate Manager University Services-1

Team Leader University Services- 2

Associate/ Sr Associate University Services-16

Key Accountability

Actions

Applicant Engagement & Query Resolution

• Handle inquiries via phone, email, live chat, and WhatsApp.
• Capture and maintain accurate applicant data.
• Respond within defined SLAs with high professionalism.

Application Support

• Guide applicants on pending enrolment steps.
• Assist in scheduling interviews and managing interview logistics.
• Address non-complex scholarship queries

Communication & Coordination

• Transfer applicants to appropriate teams or individuals when necessary.
• Act as an overflow support for university switchboard calls.
• Collaborate with admissions teams to ensure seamless applicant experience.

System & Process Efficiency

• Maintain up-to-date knowledge of products and programs.
• Update applicant records and CRM entries accurately.
• Recommend and document process improvements

Operational Support for Admissions Cycles

• Contribute to peak periods such as Undergraduate Clearing by addressing live chat and phone queries.
• Support in updating clearing records and handling related communications.

Desired Profile

Qualification

• Bachelor's degree in a related field
• Proficient in Microsoft Office and CRM software
• Experience in higher education or a related field is preferred

Skills

• Strong verbal and written communication.
• Excellent customer service and interpersonal skills.
• Ability to manage multiple queries while staying organized.
• Proficiency in MS Office and CRM tools.
• Comfortable with rapid response across digital platforms (email, chat, calls).
• Proactive, adaptable, and solution-focused mindset.

Relevant

Experience

• At least 1-2 years of experience in a customer service role, preferably in a higher education or admissions environment.
• Experience with handling communication channels like telephone, email and live chats.
• Familiarity with CRM systems and administrative tasks related to admissions processes is desirable.

GUS Values

• GEI is an equal opportunity employer and encourages applicants from diverse backgrounds to apply.
• There is an expectation that employees will maintain the values of the Group and will comply with the code of conduct as well as equality, diversity, health, safety policies of the company.
• At GUS Education India, GEI we truly believe that diverse culture, backgrounds, and experiences drive innovation.
• This role is a full-time position with a competitive salary and benefits package.
• The company offers comprehensive medical insurance to its employees, which includes hospitalization, accidental insurance, term insurance and Gratuity, which is over and above the compensation.
• To make the daily commute easier, safer, and less stressful, the company provides cab facilities to its employees to and from the workplace within 30 kilometers radius.
• The company acknowledges the importance of mental and physical well-being and the need for rest and relaxation. Workdays are Monday to Friday and a comprehensive leave package for employee well-being is offered, which include 5 days of medical leave, 5 days of casual leave, 24 days of earned leave, 1 day of Happiness Leave, apart from 10 days of statutory leave, totaling to 45 days’ time off in a year.