Associate - Applicant Proctoring

Gus Education (India) Llp; Hyderabad; On-site; INR 450,000 - 650,000; Full time

Benefits offered by this job

Medical insurance

Cab facility to commuting radius

45 days annual time off (leave package

Job summary

GUS Education India (GEI) in Hyderabad is seeking a Senior Associate to support admissions operations and online assessments. You will coordinate test scheduling, guide candidates, and monitor integrity across multiple time zones.

The role reports to the Associate Manager and requires a graduate with 2–4 years in education operations or related duties. A management degree is preferred; this is a full‑time position with a competitive benefits package.

Qualifications

• Graduate (Mandatory).
• Management Degree in Post-Graduation preferred.

Responsibilities

• Plan and schedule test sessions across multiple time zones.
• Coordinate with Admissions to disseminate test invitations and instructions.
• Provide guidelines and technical assistance to candidates prior to test commencement.
• Monitor assessments in real time or post-session to uphold integrity.
• Document findings and escalate suspicious cases per policy.
• Record and share test outcomes with Admissions and stakeholders.

Skills

Active Listening

Effective Questioning

Communication Skills

Cultural Sensitivity

Note-Taking

Time Management

Tech Proficiency

Professionalism

Confidentiality

Education

Graduate

Postgraduate Management Degree preferred

Job description

ITES / BPO / Operations / Customer Service / Tele calling

Graduation/Equivalent Course

Working Language

Job Description

JOBDESCRIPTION

JobTitle

Senior Associate

Date

07/08/2025

Function

University Services

Manager Admissions

ReportingTo

JDApprovedby

Brand

GGG

WorkLocation

About GUS Education India (GEI)

• GUS Education India (GEI) is the education arm of Global University Systems, a leading European Education conglomerate. Established in 2017, GEI boasts a portfolio of over 35 Institutions and collaborates with prestigious universities and institutions worldwide, offering educational services that enhance their operations and impact.

Nature of The Job

• The associate holds the first level or the lowest level of the organizational hierarchy, where work involves specific, concrete tasks with clearly defined end-products.
• The key aspects include rendering services, collecting information, or conducting prescribed tests, all in compliance with established guidelines. Effectively collaborate and with team and seek guidance on any uncertainties about tasks or procedures and questions regarding task initiation with Team Leader. The planning horizon for this role typically spans from 1 day to 3 months.

JobPurpose

Ensure seamless coordination and delivery of online assessments while upholding their integrity through careful observation and timely reporting. Contribute to the admissions process by providing accurate and prompt assessment outcomes

Organizational Structure

Associate Manager

Senior Associate

Key Accountability

Actions

Test Scheduling & Coordination

• Plan and schedule test sessions for applicants across multiple time zones.
• Coordinate with the Admissions team to ensure timely dissemination of test invitations and relevant instructions.

Candidate Support & Onboarding

• Provide clear guidelines and technical assistance to candidates prior to test commencement.
• Ensure candidates are well-informed of assessment protocols, expectations, and system requirements.

Test Monitoring & Proctoring

• Conduct real-time or post-session monitoring of assessments to uphold test integrity.
• Detect, flag, and record any suspicious behaviour or protocol violations.

Video Review & Analysis

• Review recorded assessment sessions to identify irregularities or non-compliance.
• Document findings and elevate suspicious cases as per the defined escalation matrix.

Results Management & Reporting

• Accurately record and update test outcomes in internal databases.
• Ensure timely and error-free communication of results to the Admissions team and other stakeholders.

Desired Profile

Qualification

• Graduate (Mandatory)
• A Management Degree in Post-Graduation (preferred)

Skills

• Active Listening: Ability to attentively listen to applicants without interrupting, picking up on tone, clarity, and intention to assess genuine motivation and language fluency.
• Effective Questioning: Skilled in asking open-ended and probing questions that encourage detailed and honest responses from applicants.
• Communication Skills: Clear, professional, and empathetic verbal communication to create a comfortable environment for applicants while maintaining authority.
• Cultural Sensitivity: Awareness of and respect for cultural differences to ensure inclusive and unbiased interactions.
• Note-Taking & Documentation: Ability to capture key details during calls accurately and efficiently for reporting and decision-making.
• Time Management: Conducts tests within scheduled slots without compromising the quality .
• Technical Proficiency: Comfortable using video conferencing tools, interview platforms, and data entry systems to facilitate smooth interview processes.
• Professionalism & Confidentiality: Maintains a professional demeanor and ensures confidentiality of applicant information and outcomes.
• Feedback Reception: Open to feedback from quality checks or calibration sessions and able to make improvements as needed.

Relevant

Experience

• Minimum of 2 to 4 years of relevant experience in education operations, test proctoring, customer service, or related domains

Background in process-driven and compliance-focused environments such as educational institutions, consultancies, or back-office operations in banking or customer service.

GUS Values

• GEI is an equal opportunity employer and encourages applicants from diverse backgrounds to apply.
• There is an expectation that employees will maintain the values of the Group and will comply with the code of conduct as well as equality, diversity, health, safety policies of the company.
• At GUS Education India, GEI we truly believe that diverse culture, backgrounds, and experiences drive innovation.
• This role is a full-time position with a competitive salary and benefits package.
• The company offers comprehensive medical insurance to its employees, which includes hospitalization, accidental insurance, term insurance and Gratuity, which is over and above the compensation.
• To make the daily commute easier, safer, and less stressful, the company provides cab facilities to its employees to and from the workplace within 30 kilometers radius.
• The company acknowledges the importance of mental and physical well-being and the need for rest and relaxation. Workdays are Monday to Friday and a comprehensive leave package for employee well-being is offered, which include 05 days of medical leave, 05 days of casual leave, 24 days of earned leave, 1 day of Happiness Leave, apart from 10 days of statutory leave, totaling to 45 days’ time off in a year.