Associate - Assessments & Proctoring

Gus Education (India) Llp; Hyderabad; On-site; INR 250,000 - 350,000; Full time

Benefits offered by this job

Medical insurance

Cab facility within city limits

45 days off per year

Job summary

GUS Education India (GEI) invites applications for a Proctoring Officer to support assessment operations across campuses. You will ensure ID verification, monitor environmental video, flag discrepancies, and keep clients informed with accurate updates.

The role requires excellent English communication, attention to detail, and the ability to work under pressure with short-notice shifts, including weekends. Proficiency in Microsoft Office and quick learning are essential.

Qualifications

• Graduate level degree or equivalent.
• 0–2 years of experience.
• Proficient in Microsoft Office.
• Excellent English communication.

Responsibilities

• The Proctoring Project would involve ID checks of the students who attended the assessment and check the environmental video and red flags raised during the proctored sessions and update the campus in case if any discrepancies.
• To manage and oversee the timely and accurate student examination and assessment enrolment and to provide comprehensive information to clients with regards to all aspects of assessments, responding in a timely and professional manner to enquiries, demonstrating an in-depth understanding of assessment regulations and protocols.
• To manage email inboxes and respond to enquiries from students, clients, and staff within 24hours, ensuring accurate and professional responses at all times keeping the corporate image of The University.
• Excellent oral and written communication skills in English (like native tongue).
• To ensure adherence to processes, manuals, training materials within Assessment Operations.

Skills

English communication

Attention to detail

Organisational skills

Problem solving

Customer service

Team collaboration

Under pressure

Positive attitude

Education

Graduate level or equivalent

Tools

Microsoft Office Tools

Job description

• GUS Education India (GEI) is a service wing of Global University Systems (GUS) based in Europe. In India, we are a full-service digital marketing agency that delivers scalable online marketing services to Global University Systems’ and its associated brands.
• As a frontrunner in building digital eminence for a fleet of academic brands, GUS Education India is a rapidly growing organization that believes in achieving success through innovation.

JOB PURPOSE

• To gain a deep understanding of the GEI and Client partnership, the Student journey and course offering
• To contribute to the development and to adhere to process maps, manuals, training materials, within Assessment Operations
• To deliver timely, professional, and proactive services to staff and students.

ORGANIZATIONAL STRUCTURE

PRINCIPAL ACCOUNTABILITIES

RESPONSIBILITIES

ACTIONS

Proctoring Officer

• The Proctoring Project would involve ID checks of the students who attended the assessment and check the environmental video and red flags raised during the proctored sessions and update the campus in case if any discrepancies.
• Excellent oral and written communication skills in English (like native tongue)
• Should be a quick learner and have Basic knowledge in excel.
• Attention to detail and accuracy, should be able to cope well under pressure.
• Flexibility in working hours required including weekends and changes in shift at short notice.
• To manage and oversee the timely and accurate student examination and assessment enrolment and to provide comprehensive information to clients with regards to all aspects of assessments, responding in a timely and professional manner to enquiries, demonstrating an in-depth understanding of assessment regulations and protocols.
• To manage email inboxes and respond to enquiries from students, clients, and staff within 24hours, ensuring accurate and professional responses at all times keeping the corporate image of The University.

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DESIRED PROFILE

QUALIFICATION

• Graduate level or equivalent
• 0 - 2 years of experience
• Proficient in Microsoft Office Tools

SKILLS

• Excellent oral and written communication skills in English (similar to native tongue)
• Diplomatic and assertive manner
• Takes pride in completing work to a high standard
• Ability to identify and logically analyse issues and suggest/implement solutions
• Attention to detail and accuracy
• Ability to work with people at all levels of seniority
• Polite, reliable, helpful, and positive attitude.
• Ability to cope when under pressure
• Excellent organisational skills

RELEVANT EXPERIENCE

• 0 - 2 years of experience

OTHER

• Ability to operate in a matrixed environment where outputs may contradict each other

BENEFITS

• At GUS Education India, GEI we want employees to feel comfortable, bringing their passion, creativity, and individuality to work. We truly believe that diverse culture, backgrounds, and experiences drive innovation.
• The company offers comprehensive medical insurance to its employees, which include hospitalization, accidental insurance, term insurance and Gratuity, which is over and above the compensation.
• To make the daily commute easier, safe, and less stressful, company provides cab facilities to its employees to and from the workplace within the Greater Hyderabad Municipal Corporation limits.
• Company acknowledges the importance of mental and physical well-being and the need for rest and relaxation. Work days are Monday to Friday and a comprehensive leave package for employee well-being is offered, which include 10 days of medical leave, 6 days of casual leave, 18 days of earned leave, 1 day of Happiness Leave, apart from 10 days of statutory leave, totalling to 45 days’ time off in a year.