Senior Associate Acquiring

NPCI; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Comprehensive Coverage

Employee Assistance Program

Annual Wellness Bouquet

Parental Leave

Nanny at home Support

Relocation benefits

Home Loan Interest Support

Mobile Reimbursement

Car Lease/Salary Advance/Subsidized Me

Job summary

National Payments Corporation of India (NPCI) is a pivotal institution in India's digital payments ecosystem, driving world‑class retail payment infrastructure. NPCI emphasizes inclusion, innovation, and a high‑performance workplace, guided by the NPCIWAY principles and a strong culture of collaboration.

As a Full Time role based in Mumbai, you will contribute to our mission and partner with diverse teams to deliver scalable payment solutions across banks, merchants, and ecosystem participants,

Job description

National Payments Corporation of India (NPCI) | Full Time

The National Payments Corporation of India (NPCI) is a pivotal institution in India's digital payments ecosystem, established by the Reserve Bank of India (RBI) and the Indian Banks’ Association (IBA). It operates under the Payment and Settlement Systems Act, 2007, and is incorporated as a “Not for Profit” company under Section 25 of the Companies Act 1956 (now Section 8 of the Companies Act 2013). NPCI is dedicated to building world‑class digital payment infrastructure through innovative and efficient retail payment platforms. As an Equal Opportunity Employer, NPCI is committed to fostering an inclusive workplace culture, with zero tolerance for discrimination based on race, ethnicity, disability, gender identity, or sexual orientation, including support for the LGBTQ+ community.

To learn more about our company please click on link AboutNPCI

Our Culture

TheNPCIWAY –OurGuidingPrinciples

At NPCI, we foster a culture of Inclusion, Innovation, and a High-Performance Workplace .

The NPCIWAY is not just a framework – it’s a shared commitment by every individual to align with our evolving business needs, dynamic market conditions, and workforce expectations.

FiveTenetsoftheNPCIWAY

• ForwardThinkingMind-Set
• CustomerFirst
• LeadWith Purpose
• PassiontoDeliver
• AllSucceedTogether

Employee Perks and Benefits

Insurance&Wellness:

• ComprehensiveCoverage :Medical,accidental,andlifeinsurance.
• Employee Assistance Program : Onsite medical center, financial/legal counselling, mental wellness.
• AnnualWellnessBouquet :Holisticwellbeingsupport

Family &Childcare:

• ParentalLeave :Inclusivematernityandpaternityleave.
• Nanny at home Support: Assistance for Working Parents

Mobility&Lifestyle:

• MobilityBenefits :Relocation,transfers,andtravelsupport.
• HomeLoanInterestSupport :Upto50%reimbursement*
• MobileReimbursement :Newhandsetevery2years.
• CarLease,SalaryAdvance,SubsidizedMeals.
• Reward&RecognitionProgram.
• TechnologyInnovation: PatentsandIPRightspolicy.

RetirementPlanning:

• ProvidentFund(PF) and Gratuity Contributions .

Why Join Us

At NPCI, you’ll be part of a purpose-driven organization shaping the future of digital payments in India and beyond. NPCI offers a unique opportunity to work on cutting‑edge projects that directly impact millions. We foster a culture of innovation, inclusion, and high performance, where every individual is empowered to lead with purpose and deliver with passion. With a strong focus on employee wellbeing, continuous learning, and collaborative success, NPCI is more than just a workplace – it’s a platform to grow, contribute, and make a meaningful difference.

Drive end-to-end rollout of NPCI products, features and ecosystem initiatives across banks, Payment Aggregators (PAs), TPAPs, issuers, acquirers and other relevant ecosystem partners.

Work closely with Product teams and ecosystem partners to understand product requirements and translate them into clear implementation, integration and partner-readiness plans.

Drive partner readiness across the complete implementation lifecycle, including testing, certification, pilot execution, production enablement and go-live, ensuring that dependencies and timelines are clearly tracked.

Identify implementation bottlenecks, technical or operational dependencies and partner-level gaps, and work with internal and external stakeholders to ensure timely resolution and production readiness.

Drive merchant acceptance and adoption of NPCI payment products, with a specific focus on the acquiring ecosystem and its ability to enable products and use cases across merchants.

Work closely with acquiring banks, Payment Aggregators and other acquiring ecosystem participants to identify and resolve merchant acceptance, onboarding, activation, transaction enablement and usage-related gaps.

Analyse merchant, transaction and partner-level data to identify non-acceptance, under-utilisation, drop-offs and growth opportunities across products, merchant segments and acquiring partners.

Work with acquiring partners to develop and execute targeted action plans to improve merchant acceptance, activation, transaction volumes and overall adoption of NPCI payment products.

Engage with acquirers and ecosystem partners to understand operational and business challenges affecting acceptance and identify opportunities for process, product or ecosystem-level interventions.

Monitor and drive implementation of NPCI circulars, operating guidelines, branding standards, product requirements and ecosystem mandates across relevant partners.

Coordinate ecosystem-wide migrations, product changes and other mandated initiatives, ensuring partner preparedness, implementation tracking, issue resolution and timely closure of identified gaps.

Establish and maintain rollout, partner-readiness, merchant-acceptance and adoption MIS, using data to track progress, identify risks and provide meaningful insights to leadership.

Prepare regular updates for senior stakeholders covering implementation status, partner performance, key gaps, risks, dependencies, escalations and proposed corrective actions.

Identify recurring ecosystem issues and work with Product, Technology and Operations teams to convert these observations into product enhancements, process improvements or ecosystem interventions.

Support identification and evaluation of new opportunities within the acquiring ecosystem by understanding market developments, partner capabilities, merchant requirements and emerging payment use cases.

Manage multiple initiatives and stakeholders simultaneously, ensuring alignment across internal teams and external ecosystem participants while maintaining focus on business outcomes and committed timelines.

Build and maintain strong working relationships with acquiring banks, Payment Aggregators, merchants and other ecosystem participants, influencing stakeholders and driving outcomes even where there is no direct reporting authority.

Take ownership of issues from identification through resolution, ensuring that problems are not merely tracked but are actively driven to closure with measurable outcomes.

Contribute to a culture of data-driven decision making, structured problem solving and continuous improvement within the acquiring and merchant acceptance ecosystem.