Senior Associate

Digitide; Thane; On-site; INR 1,800,000 - 2,200,000; Full time

Job summary

Digitide is seeking a Senior Associate to manage and grow client relationships, ensure client satisfaction, and contribute to overall business strategy. You will be a key point of contact for clients, providing expert guidance and leading complex projects to ensure timely and successful delivery.

In this role, you will collaborate with cross-functional teams, mentor junior associates, and pursue new business opportunities.

Qualifications

• Bachelor's degree in Business, Finance, or a related field.
• 5+ years in a client-facing role, preferably in BPM or a similar industry.
• Proven track record of client relationship management and business development.
• Excellent communication and interpersonal skills with the ability to build strong relationships.
• Strong leadership and mentoring abilities with a passion for developing others.
• Analytical mindset with the ability to interpret data and provide strategic insights.
• Proficiency in project management tools and techniques.
• Ability to manage multiple projects independently and stay organized.
• Flexibility to adapt to changing business needs and priorities.

Responsibilities

• Manage and nurture client relationships, ensuring high satisfaction and retention.
• Lead and oversee complex client projects, delivering on time and within scope.
• Provide expert advice and guidance to clients with innovative solutions.
• Collaborate with cross-functional teams to deliver integrated solutions.
• Stay updated with industry trends and share knowledge with the team.
• Conduct regular client reviews and provide insightful performance reports.
• Identify and pursue new business opportunities and expand the client base.
• Mentor junior associates and foster a culture of continuous learning.
• Ensure compliance with company policies and maintain high standards.

Skills

Client relationship management

Business development

Leadership / mentoring

Analytical mindset

Project management

Education

Bachelor's degree in Business, Finance, or related field

Tools

CRM systems

PM tools

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a Senior Associate, you will play a vital role in our team's success. Your primary focus will be on managing and growing our client relationships, ensuring their satisfaction, and contributing to the overall business strategy. You will be a key point of contact for our clients, providing expert advice and guidance, and leading complex projects to ensure timely and successful delivery.

Responsibilities

• Manage and nurture client relationships, ensuring high levels of satisfaction and retention.
• Lead and oversee complex client projects, ensuring timely and successful completion.
• Provide expert advice and guidance to clients, offering innovative solutions.
• Collaborate with cross-functional teams to deliver integrated solutions.
• Stay updated with industry trends and best practices, sharing knowledge with the team.
• Conduct regular client reviews and provide insightful reports on performance.
• Identify and pursue new business opportunities, expanding our client base.
• Mentor and guide junior associates, fostering a culture of continuous learning.
• Ensure compliance with company policies and procedures, maintaining high standards.

Qualifications

• Bachelor's degree in Business, Finance, or a related field.
• 5+ years of experience in a client-facing role, preferably in a similar industry.
• Proven track record of successful client relationship management and business development.
• Excellent communication and interpersonal skills, with the ability to build strong relationships.
• Strong leadership and mentoring abilities, with a passion for guiding and developing others.
• Analytical mindset with the ability to interpret data and provide strategic insights.
• Proficiency in project management tools and techniques.
• Ability to work independently and manage multiple projects simultaneously.
• Strong organizational skills and attention to detail.
• Flexibility to adapt to changing business needs and priorities.

Job Info

• Job Identification 258666
• Job Category Customer Support/Operations | BPM