Assistant Manager

Digitide; Pune District; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Digitide in Pune, India is seeking an Assistant Manager to work closely with the department's Manager, delivering guidance to ensure smooth daily operations and career growth within a dynamic, fast-paced environment.

The role emphasizes supervising team members, monitoring performance, improving processes, and providing excellent customer service, with a focus on data-driven decision making and collaboration with other departments.

Qualifications

• Bachelors degree in Business Administration or related field.
• Minimum 3 years in a managerial or supervisory role (BFSI preferred).
• Strong leadership and interpersonal skills with customer focus.
• Excellent communication and problem-solving abilities.
• Proficiency in MS Office and data analysis.
• Analytical mindset with data-driven approach.
• Ability to multitask and stay organized in a fast-paced environment.
• Commitment to continuous learning and development.

Responsibilities

• Assist the Manager in overseeing daily operations and ensuring efficient workflow.
• Provide support and guidance to team members, fostering a positive and productive work environment.
• Monitor and analyze performance metrics, identifying areas for improvement and implementing strategies to enhance productivity.
• Collaborate with other departments to ensure seamless integration and effective communication.
• Handle customer inquiries and provide excellent customer service, ensuring a positive brand image.
• Train and mentor new team members, ensuring they meet the required standards and performance expectations.
• Conduct regular performance reviews and provide constructive feedback to team members.
• Stay updated with industry trends and best practices, suggesting innovative solutions to improve processes.
• Maintain accurate records and documentation, ensuring compliance with company policies and procedures.

Skills

Leadership

Communication

Problem-solving

Analytical thinking

Time management

Organization

Adaptability

Continuous learning

Education

Bachelor's degree in Business Administration / Management

Tools

MS Office

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

The Assistant Manager will work closely with the department's Manager, providing support and guidance to ensure smooth daily operations. This role is an integral part of our team, offering an excellent opportunity for career growth and development within a dynamic and fast-paced environment.

Responsibilities

• Assist the Manager in overseeing daily operations and ensuring efficient workflow.
• Provide support and guidance to team members, fostering a positive and productive work environment.
• Monitor and analyze performance metrics, identifying areas for improvement and implementing strategies to enhance productivity.
• Collaborate with other departments to ensure seamless integration and effective communication.
• Handle customer inquiries and provide excellent customer service, ensuring a positive brand image.
• Train and mentor new team members, ensuring they meet the required standards and performance expectations.
• Conduct regular performance reviews and provide constructive feedback to team members.
• Stay updated with industry trends and best practices, suggesting innovative solutions to improve processes.
• Maintain accurate records and documentation, ensuring compliance with company policies and procedures.

Qualifications

• A bachelor's degree in Business Administration, Management, or a related field is preferred.
• Minimum 3 years of experience in a managerial or supervisory role, preferably in a BFSI environment.
• Strong leadership and interpersonal skills, with the ability to motivate and inspire a team.
• Excellent communication and problem-solving abilities, with a customer-centric approach.
• Proficiency in MS Office suite and other relevant software tools.
• Analytical mindset with the ability to interpret data and make informed decisions.
• Ability to work independently and manage multiple tasks simultaneously.
• Strong organizational skills and attention to detail.
• Flexibility to adapt to changing priorities and a fast-paced work environment.
• A passion for continuous learning and professional development.

About Us

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Info

• Job Identification 260381
• Job Category Customer Support/Operations | BPM