Senior Area Manager

Chaayos; India; On-site; INR 3,000,000 - 4,600,000; Full time

Job summary

Chaayos is seeking a Senior Area Manager to drive performance across a cluster of outlets, ensuring operational excellence and revenue growth. You will lead store teams, maintain brand standards, and support expansion across PAN India while delivering a superior customer experience.

You will manage P&L, control costs, and collaborate with HR, Supply Chain, Marketing, and Finance to meet business targets. This role requires strong leadership, travel readiness, and a strategic mindset for rapid

Qualifications

• 712 years of experience in QSR, Retail, F&B, or Hospitality Operations.
• Proven experience managing multiple outlets with ownership of operational and financial performance.
• Strong understanding of P&L management, operational excellence, and business growth.
• Excellent leadership, team management, analytical, and problem-solving skills.
• Strong stakeholder management and communication abilities.
• Willingness to travel extensively across assigned locations (PAN India).

Responsibilities

• Drive sales, revenue, and profitability across assigned stores.
• Analyze business performance, identify growth opportunities, and implement action plans to improve productivity and profitability.
• Monitor key business metrics and ensure targets are consistently achieved.
• Ensure smooth day-to-day operations across all assigned outlets.
• Maintain compliance with SOPs, food safety, hygiene, quality, and brand standards.
• Optimize inventory management, minimize wastage, and improve operational efficiency.
• Lead, coach, and mentor Store Managers and Assistant Managers.
• Drive performance management, capability building, succession planning, and employee engagement.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Ensure consistent delivery of exceptional customer service across all stores.
• Monitor customer feedback and implement corrective actions to improve customer satisfaction and loyalty.
• Resolve customer escalations in a timely and effective manner.
• Own cluster-level business performance and contribute to profitability targets.
• Control food costs, labor costs, wastage, and other operating expenses.
• Ensure efficient utilization of resources while maintaining service and quality standards.
• Support new store openings with operational readiness, manpower planning, and process implementation.
• Assist in stabilizing new stores and driving business growth post-launch.
• Share best practices across stores to improve overall operational performance.
• Work closely with HR, Supply Chain, Marketing, Finance, Training, and other support functions to achieve business objectives.

Skills

QSR Ops

Multi-store Mgmt

P&L Management

Leadership

Stakeholder Mgmt

Travel Readiness

Job description

Role Overview

The Senior Area Manager is responsible for driving business performance across a cluster of outlets by ensuring operational excellence, achieving revenue and profitability targets, and building high-performing teams. This role focuses on delivering a consistent customer experience, maintaining brand standards, and supporting business growth across assigned regions.

Key Responsibilities

1. Business Performance

• Drive sales, revenue, and profitability across assigned stores.
• Analyze business performance, identify growth opportunities, and implement action plans to improve productivity and profitability.
• Monitor key business metrics and ensure targets are consistently achieved.

2. Operations Management

• Ensure smooth day-to-day operations across all assigned outlets.
• Maintain compliance with operational SOPs, food safety, hygiene, quality, and brand standards.
• Optimize inventory management, minimize wastage, and improve operational efficiency.

3. Team Leadership & People Development

• Lead, coach, and mentor Store Managers and Assistant Managers.
• Drive performance management, capability building, succession planning, and employee engagement.
• Foster a culture of accountability, collaboration, and continuous improvement.

4. Customer Experience

• Ensure consistent delivery of exceptional customer service across all stores.
• Monitor customer feedback and implement corrective actions to improve customer satisfaction and loyalty.
• Resolve customer escalations in a timely and effective manner.

5. Financial & Cost Management

• Own cluster-level business performance and contribute to achieving profitability targets.
• Control food costs, labor costs, wastage, and other operating expenses.
• Ensure efficient utilization of resources while maintaining service and quality standards.

6. Store Expansion & Business Support

• Support new store openings by ensuring operational readiness, manpower planning, and process implementation.
• Assist in stabilizing new stores and driving business growth post-launch.
• Share best practices across stores to improve overall operational performance.

7. Cross-Functional Collaboration

• Work closely with HR, Supply Chain, Marketing, Finance, Training, and other support functions to achieve business objectives.
• Coordinate with vendors and external partners to ensure seamless store operations.

Requirements

• 712 years of experience in QSR, Retail, F&B, or Hospitality Operations.
• Proven experience managing multiple outlets with ownership of operational and financial performance.
• Strong understanding of P&L management, operational excellence, and business growth.
• Excellent leadership, team management, analytical, and problem-solving skills.
• Strong stakeholder management and communication abilities.
• Willingness to travel extensively across assigned locations (PAN India).